FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
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[Rant] Idiotic email responses from businessesSent an email to the unhelpful "we can help" at Comcast. Now, I've been that route before so besides providing facts/details of my concern, I ALSO provided the requisite account holder name, acct number, last 4 of ssn (which everyone knows), service address, blood type, number of vampires in my family tree, and the brand name of my toilet paper.
Response back: "...before we can answer your inquiry, please provide us with ....." and you got it - they requested the same flippin' stuff I provided. Arghhh.
I understand the robotic emails of "thank you and we'll get back to you within 3 light years", but seems Comcast is setting a new record for inane. |
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sivranVive Vivaldi Premium Member join:2003-09-15 Irving, TX |
sivran
Premium Member
2015-Jan-3 9:22 am
Probably an automatic email that's sent without human intervention. Its purpose is as much to acknowledge receipt as to collect info. |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA
1 recommendation |
to FureverFurry
Light year is a measure of distance (how far light will travel in a year), not time. |
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
1 recommendation |
said by NormanS:Light year is a measure of distance (how far light will travel in a year), not time. Hmm, true and my bad. However, the inaccuracy sort of ties in with the inane response . |
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19579823 (banned)An Awesome Dude join:2003-08-04
2 recommendations |
to FureverFurry
I hear ya bud....... CUSTOMER SERIVE is crapola now!! |
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beachintechThere's sand in my tool bag Premium Member join:2008-01-06 |
to FureverFurry
Re: [Rant] Idiotic email responses from businessesIt's an auto-responder. As you can imagine, the vast majority do not send any helpful information the first time around. Just copy and past the same email and reply to it. Not that hard.
Lowest Common Denominator. |
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JohkalCool Cat MVM join:2002-11-13 Pennsyltucky
1 recommendation |
to FureverFurry
What is worse is when you give all the required info. to a live person, they transfer you and you have to give it all again & again. |
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx Zoom 5341J ARRIS WBM760 Vonage VDV-21
1 recommendation |
+1 Spot on ! My 2nd infamous CC call was when I verified my service address. Street is an avenue and bill shows "Ave." Recite address with a-v-e-n-u-e pronounced. CSR says, "that's not right. It says Avvvvv. Have the account holder call in." Had to fix phone after I hurled it at the wall ... . |
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Timmn join:2000-04-23 Tinley Park, IL |
to FureverFurry
said by FureverFurry:Sent an email to the unhelpful "we can help" at Comcast Comcast, well there's your problem, they aren't rated last in customer service by accident. They can help, they just don't have to. |
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