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pashu
join:2006-05-15
Mississauga, ON

1 edit

pashu

Member

[DSL] No phone service, no dry loop, yet 3 Mb DSL up and running?

A friend has ported his landline phone number to Fido Home Phone last summer. Fido Home Phone is a cellular-network based service, so that way he lost his POTS.

At the same time he was on TekSavvy's 15 Mb DSL. He did not realize that by canceling his regular phone service he would need to switch to dry loop in order to keep the DSL.

Currently, he has no regular phone service, no dry loop either (as he claims), yet he is getting a 3 Mb DSL service.

Q1. Is this even technically possible?
Q2. Will installing dry loop help him get his 15 Mb speed back?

Thanks!

TypeS
join:2012-12-17
London, ON

TypeS

Member

Happens now and then, Bell forgets to pull the DSL line card.

Your friend shouldn't rely on it, eventually it'll get pulled. If he orders a dry loop install from TekSavvy for 15Mbps, he'll get his 15 (assuming he qualifies).
btech805
join:2013-08-01
Canada

btech805 to pashu

Member

to pashu
3mbps is the default speed profile for unprovisioned lines. Bell doesn't always dispatch a tech right away to disconnect the line, however if there is usage on the port and they can connect the dots (if they feel like it) your friend can be sent a bill for 5meg usage. I have seen it very few times, and if there is little usage they won't care, but if you friend decides to move his servers and mass amounts of traffic onto the "free" line then yes he will be billed lol
bw5745
join:2014-03-14

bw5745

Member

Is it free? From my reading of the OP, it looks like that the OP's friend has been paying continuously for 15/1 FTTN from Teksavvy and never realized that his DSL became incorrectly configured after porting.
btech805
join:2013-08-01
Canada

btech805

Member

No in the OP's case, they ported out their home phone which automatically cancels the wet loop DSL at the same time even though it is a different provider. The OP would have had to get teksavvy to switch his 15/1 to a dryloop service and paid another installation fee.
pashu
join:2006-05-15
Mississauga, ON

pashu

Member

Thank you everyone for the answers, which, BTW, have been extremely helpful and clear. To answer the pending question, yes, the friend *has* been paying TekSavvy for the 15 Mb service.

Anyway, dry loop ordered now, fingers crossed. This should help him fix the speed.
bw5745
join:2014-03-14

bw5745

Member

Has it been like this for many months? Your friend should politely ask Teksavvy to check if Bell was charging their wholesale rate (to Teksavvy) for 15/1 service during the period in question. If they were not, then Teksavvy owes him at least a partial refund since they were charging full price when they weren't even paying anything to Bell.