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[Internet] Palm Bay missed appointment - no calls eitherI have been having issues, and after taking an hour to schedule an appointment on Dec 22nd, followed by a no-show/no-call I am now trying to get things resolved. The 1-866-309-3279 number has been busy for days, at least when I try to get through.
Sadly this is not the first time I have had an appointment result this way. Is there a know issue with the 866 number this past few weeks? A better number to call?
My issues are: - Weekly reboot of Motorolla needed to fix extremely high packet loss issues. Side note, the CSR was confused about packet loss. She wanted to help me find it. smh. - Various channels freezing late nights on TVs with the little black box/decoder addon - Wanted to attempt to change to new DVR (no one called back for that either...)
So, am I calling the wrong number? Thanks for any help. |
actions · 2015-Jan-5 12:48 pm · (locked) |
BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
Please post here » /fo ··· sedirect and include your modem MAC so I can pull all your equipment. |
actions · 2015-Jan-5 12:53 pm · (locked) |
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Thanks, will do this evening, or ask my son to try to get the MAC for me. Is there another way for me to get you to my info before I get home? |
actions · 2015-Jan-5 12:56 pm · (locked) |
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If you are able to login to your BHN myservices and go under manage equipment you can look for your Modem on the list of devices and it should have your Mac address » myservices.brighthouse.c ··· uipment/ |
actions · 2015-Jan-5 12:59 pm · (locked) |
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Great to know, thanks! |
actions · 2015-Jan-5 1:02 pm · (locked) |
cflHart |
to BHNtechXpert
Posted in that forum. |
actions · 2015-Jan-5 1:12 pm · (locked) |
BHNtechXpertThe One & Only Premium Member join:2006-02-16 Saint Petersburg, FL |
to cflHart
I got ya....we'll get this straight for you.... |
actions · 2015-Jan-5 5:50 pm · (locked) |
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Sounds good, Ill keep an eye on the other thread then. |
actions · 2015-Jan-5 6:32 pm · (locked) |