said by Brightness:Att is claiming there is a state of emergency since at least the start of Dec.
...
where do I escalate this?
1. Sonic
2. Social media »
www.att.com/gen/press-ro ··· pid=50003. CEO's office
4. State or local public utility regulators
Generally speaking, you are not AT&T's customer because you are not paying AT&T. Sonic is AT&T's customer, so they should escalate through their channels. More than likely they have a brick wall as well.
AT&T has little interest in maintaining their high-cost, low-profit copper network. They may be bound by decree or settlement to provide access, but when they declare an emergency, they may be a beneficiary of a loophole relieving them of some imposed requirements.
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cwa9511.com/state-of-eme ··· atewide/