kaliper join:2014-12-23 Arlington, VA |
FiOS e-Mail Authentication ProblemAs a new FiOS user, I can not get the e-mail feature to function. My e-mail client is Mozilla's Seamonkey (essentially identical to Mozilla's Thunderbird). I have set up the e-mail per Verizon's instructions (incoming port 995, outgoing port 465, SSL enabled both in and out, etc.). No matter what I do, I can't sign in and the error message indicates an authentication failure. Verizon's web site is all but useless in this regard as it is never clear whether its password instructions refer to the e-mail function alone or to the 'My Verizon' log-in function. Has anyone faced a similar problem and does anyone have any suggestion(s) on how to get the FiOS e-mail feature to function? Thanks, in advance, for any and all ideas, solutions, etc. |
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Drunkula Premium Member join:2000-06-12 Denton, TX |
Drunkula
Premium Member
2015-Jan-9 8:27 am
I don't think I can help. I haven't used Thunderbird in ages and never used Seamonkey. I have successfully setup both Outlook 2007 and the email client on my Android phone, though, using their instructions. |
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1 edit |
to kaliper
Try incoming port 993 SSL Try outgoing port 465 SSL |
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Pureblood'Let's Go Brandon' Premium Member join:2000-10-18 PorkRoll NJ |
to kaliper
Make sure you are dropping the @verzion.net from the username.That field should be the username by itself. if your email address is xxx@verizon.net your username is xxx. I'm also an Outlook user. |
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fxtr Premium Member join:2002-09-15 Reston, VA |
to kaliper
I checked my Outlook setting for Verizon and the incoming server is POP3 port 995 and requires SSL, the outgoing server is SMTP port 465 and use the same settings as incoming is checked.. Also use SSL encryption is checked. |
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to kaliper
I had trouble setting up Thunderbird in the past but now it is working perfectly. Here are some settings to verify on your email setup: Server settings: Server Type: POP Mail Server Server Name: pop.verizon.net Port: 995 Default 995 User Name: just your name(leave off @verizon.net) Security Settings Connection security: SSL/TLS Authentication method: Normal Password Outgoing Server(SMTP) Settings Verizon Online-smtp.verizon.net(Default) Description: Verizon Online Server Name: smtp.verizon.net Port: 465 User name: just your name(leave off @verizon.net) Authentication method: Normal password Connection Security: SSL/TLS Hope this helps- |
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kaliper join:2014-12-23 Arlington, VA |
floridafuzz (and others) -- Thanks so much for the suggestions. When I initially set up the e-mail account, I did make the error of using all of my e-mail address (i.e., I included the '@verizon.net' portion). I am now set up exactly as floridafuzz suggests and the problem remains as originally described. As there is always the possibility that there is an error with the password in Verizon's files, does anyone know if there is a way to determine what actual password is in Verizon's files? Is there any other thing to look into to track this problem down? Thanks, in advance, for any and all comments and suggestions. |
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Are you able to login to » webmail.verizon.com/ ? If not then you want to start there and straighten out your password. You can use the 'Forgot UserID or Password' link to help resolve issues if needed. These would be the same userid and password that you would use with Seamonkey. I use the same settings noted by floridafuzz as well, which match the details documented by Verizon. I use these with multiple different mail apps on multiple platforms, though I have not tried with Seamonkey or Thunderbird. |
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to kaliper
Are you using the same password that you used when they originally set up your Fios account? I think its the same password that you would log in with when you want to change the settings on your actiontec router. the one you use to log into 192.8.1.1 if memory serves me correctly. |
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kaliper join:2014-12-23 Arlington, VA |
to Shady Bimmer
Shady Bimmer -- I hadn't thought of trying the route. Thanks for the suggestion. Yes, I can log into web mail with what I thought was my correct password without difficulty. |
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kaliper |
to floridafuzz
floridafuzz (2) -- Yes, I am using the same name and PW as when I set up my 'My Verizon' account and when I set up the FiOS account. I'm baffled. |
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Rattler join:2001-04-13 Havertown, PA |
to kaliper
I am not sure if this is applicable to your situation but, when V*changed their protocols, about a year ago, they buggered up CRAM-MD5 password authentication. V* is SUPPOSED to support it but it does not in actuality. Some email clients (Eudora for one) default to CRAM-MD5 password authentication, as their first choice, when connecting to an SMTP server. V's response to that screws up the login as Eudora looks no further. This only showed up when sending, you could login and receive.
Seamonkey MAY have the same issue. I do not know how to get around it in Seamonkey but there was a fix for Eudora to disable CRAM-MD5 in its config file, and it worked.
So far as I know, this is NOT an issue with T'bird. |
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to kaliper
If you are using a VPN or Proxy, Verizon blocks the ip addresses of many VPN providers. Try connecting without VPN or your proxy. |
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