I've been having a problem for over 3 weeks where we (everyone in my area) experiences packet loss (15-50%). It's fine to our local modems/routers, fine to the WAN gateway, but the problems start at the first hop (74.40.70.125). I created a ticket a week ago, but as always, they said they didn't see a problem with the lines at my house and closed it out
I have created another ticket, but this time they couldn't even understand what I was trying to explain... We saw this problem about a year ago and I contacted ISIS NOC who determined the probelm to be a bad card in router, and the problem was fixed within a day. Unfortunately, I have lost their contact number. Does anyone have it? Thanks.