So this is why tech support always makes the customer reboot their computer. Glad you were able to find the power switch.
When Clear implemented the Sandvine network management system I called them for a week straight trying to get them to restore my bandwidth.
I called in so many times I knew the EXACT sequence of questions their tier 1 help desk was required to ask before being escalated to tier 2; I was answering the questions before they could even ask! Soon after Clear went public with the throttling policy and I adjusted accordingly.
After reading you previous post »
[General] Slow attachment speeds. , I bet they just love talking to you.