Charter Spectrum → [HSI] Severe speed problems in West MI ?

From »speedtest.charter.com/

Last Result:
Download Speed: 1.95 Mbps (0.24 MB/sec transfer rate)
Upload Speed: 3.73 Mbps (0.47 MB/sec transfer rate)
Latency: 74 ms
2/15/2015, 12:11:51 AM
Server was in Allendale.

Ouch!

Modem signal levels are fine.

Anyone else ?

Another test...and another server.

and...

Had speeds ranging from 15-20Mbps downstream earlier tonight. Rebooted modem and was fine until around midnight. Now modem continues to cycle without syncing. Same thing happened the night before.

No issues here last night or today.

Wasn't on here quite as late as what you posted though.

Edit:
All of a sudden my upload does not even exist as of 11:15am.

Upload :: 418 Kbps 52 kB/s

download an actual file, like from steam or something. Speedtests like this are inherently back because they rely on the server having the necessary speed. The upload is okay, but the download is choked, which screams at me that the speedtest server is getting clogged.

Edit: I just speedtested on the Delton, MI server(I am close enough to have it count, with only 32ms of latency), and it choked on my 100mbps connection. It started in the mid 70s, dropped down to .5mbps for about 5 seconds, and then jumped back up to mid 80s for a bit, and then tanked again, and kept repeating this until the test was done. The upload was fine. Seems like the server needs to get more bandwidth or is getting hammered. I tested all the servers that OP speed tested on several times, and the Climax, MI server seemed to perform the best as of right now. Allendale choked, and Delton choked harder on a second test. As I said originally, the best measure of your download speed is to download a large file and see how fast it comes in.

Yeah, but the reason I went to the speed test sites was to confirm there was a problem when I was getting mint ISO, when the time it listed was showing days to complete.
Then I tried debian ISO, same issue.
Then tried ubuntu, same issue.
Finally did the speed tests, and that is what I got.
Charter says to use »speedtest.charter.com/ for verification, and it is using the same head-end as we are connected to (Allendale).
From looking at my old results, I should be getting something close to this:
Download Speed: 59.17 Mbps (7.39 MB/sec transfer rate)
Upload Speed: 4.25 Mbps (0.53 MB/sec transfer rate)
Latency: 36 ms
1/05/2015, 11:14:06 PM

well then call customer support.

Finally got connection back around 10am, and standard results from speedtest and other various methods.

Download Speed: 83.15 Mbps (10.39 MB/sec transfer rate)
Upload Speed: 5.5 Mbps (0.69 MB/sec transfer rate)
Latency: 8 ms
Jitter: 1 ms
2/15/2015, 10:56:23 PM

Last Result:
Download Speed: 65.54 Mbps (8.19 MB/sec transfer rate)
Upload Speed: 4.51 Mbps (0.56 MB/sec transfer rate)
Latency: 10 ms
Jitter: 1 ms

no problem here to north of ya.

It appears my upload is back now also, although not the best result I've ever gotten. My upload is throttled at 90% for VOIP.

Download :: 58.3 Mbps 7.3 MB/s
Upload :: 3.1 Mbps 387 kB/s

Went down for about 1 1/2 hours or so.. just came up.
Speeds were all over the place today when I tried, something is going on, but, as usual, phone reps are clueless.