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QCTLG
Member
2015-Feb-17 6:15 pm
[TekTalk] Frustration w/tektalk continues...Once again Tektalk is not working... It's always the same thing! People can hear us but we cannot hear them!
Wife is pissed off and rightfully soo! Very frustrating...
Is there anyway (Teksavvy) you can fix this permanently? |
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I'm having the same problem; it just started tonight for the first time. After a quick google search, I can see we're not alone. |
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to QCTLG
This same issue just started occurring for us today for the first time ever after about a year having TekTalk, Is there a widespread outage right now? |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
Widespread is correct. We are working at resolving it. |
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TSI Andre |
to QCTLG
Something leads me to believe that although you may be part of the widespread issue now, your previous may not have been.
As far as I know, this issue only happened once recently other than this occurrence.
Have you done troubleshooting? How many times has this occurred for you? |
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to QCTLG
Instructions on troubleshooting one-way audio would be awesome for everyone to have :^)
Sometimes its because you have 2 routers, but I'll let TSI chime in on what we should check. |
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to QCTLG
Would be a great idea to update: » help.teksavvy.com/hc/en- ··· -OutagesIt was the 1st place I checked. |
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to TSI Andre
said by TSI Andre:Something leads me to believe that although you may be part of the widespread issue now, your previous may not have been.
As far as I know, this issue only happened once recently other than this occurrence.
Have you done troubleshooting? How many times has this occurred for you? Twice now in 2015...now and the other time Teksavvy confirmed they had a problem and fixed it. When Can I expect the fix? Thanks in advance |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
No ETA yet but we're working on it. |
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TSI Andre |
to Cpuroast
We're still gathering details so it hasn't been posted yet but I'll ask we do so. |
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QCTLG
Member
2015-Feb-17 6:44 pm
Thanks |
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Robertosh
Anon
2015-Feb-17 7:05 pm
My tektalk down too. Happened last week for a bit and down for a few hours now. No ringer when dialing out. The other person can't hear me. I cant even dial the ATA. Try to receive messages by dialing *98 and nothing. magic jack zero issues !! |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
to Cpuroast
Being updated as I type. |
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robertosh
Anon
2015-Feb-17 7:06 pm
Andre you need to update your websites status page so your customers know whats going on. |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
Which one are you referring to? |
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robertosh
Anon
2015-Feb-17 7:15 pm
Andre, I see someone finally just updated the network status page saying 'some' tektalk customers are having one-way audio issues. My phone has been down for 2 plus hours. ( since i tried to call out anyway ) |
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to TSI Andre
I'm in Québec and same problem with both my tektalk lines.... |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
to robertosh
Yes. A few moments ago I posted on this thread that we were updating it. We are still collecting examples so we can fix the issue which is why it was not posted. However I asked it be posted regardless.
At this time, there is NO ETA and we are working on it.
Thanks for your patience and understanding. |
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TSI Andre |
to Cloneman
Alan is about to post what we need. |
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TSI Alan Premium Member join:2012-11-22 Chatham, ON |
to QCTLG
Hi everyone, If you are still having the one-way audio issue, please open a thread in » /fo ··· avdirect, including your account info and the following details: 1.) Confirm you have no other issues with your internet connection 2.) Which number you were trying to call, and approximate time of the call 3.) Which number was calling you, and approximate time of the call 4.) the best email address to reach you at We will follow-up with you from there. Thank you. |
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TSI Alan |
to QCTLG
Hi everyone,
We just made a network change a few minutes ago.
Can you test to see if you still have the one-way audio issue please? (An ATA power cycle or reset should not be required.)
Regards, |
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legacy
Member
2015-Feb-17 8:23 pm
Alan, Back up again... Did one call and is working. I can also access *98 and get messages. Thanks. |
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TSI Alan Premium Member join:2012-11-22 Chatham, ON |
TSI Alan
Premium Member
2015-Feb-17 8:35 pm
Excellent! Thanks for letting us know.
Our sincere apologies for the inconvenience this evening. |
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QCTLG
Member
2015-Feb-17 8:39 pm
All good here now...Thank you!!! |
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to QCTLG
Mine is working again too. |
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to TSI Alan
Working now, Thanks. |
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to QCTLG
All good here as well. |
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