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tomvalenz
join:2002-12-13
Orleans, ON

tomvalenz

Member

DS blinking on 3 second interval - Orleans/Cable

I have had sporadic problems over the last few months. Most problems have fixed themselves by the next day. Tonight I am noticing the DS led is on a 3 second on/off cycle. Net seems fine but that led is usually solid.

My modem look ok. If anyone knows anything about it. Hopefully I have service tomorrow.

Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 669.0 MHz 0.3 dBmV 37.5 dB 0.000 % 256 QAM
2 675.0 MHz 0.2 dBmV 37.5 dB 0.000 % 256 QAM
3 681.0 MHz 0.5 dBmV 37.1 dB 0.000 % 256 QAM
4 687.0 MHz 0.7 dBmV 37.5 dB 0.000 % 256 QAM
5 693.0 MHz 0.4 dBmV 37.2 dB 0.000 % 256 QAM
6 699.0 MHz -0.1 dBmV 37.2 dB 0.000 % 256 QAM
7 705.0 MHz -0.2 dBmV 36.8 dB 0.000 % 256 QAM
8 711.0 MHz -0.4 dBmV 35.8 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 23.7 MHz 40.0 dBmV 64 QAM
1 38.6 MHz 40.0 dBmV 64 QAM
2 30.6 MHz 41.5 dBmV 64 QAM
0 0.0 MHz 1.0 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Hello Tomvalenz,

Thank you for letting us know of this issue. Currently we do not have issues in your area posted. Your signal levels are in spec however if you are noticing the service is disconnecting (as you mentioned maybe you will have service tomorrow) the issue could be somewhere else. Please post in the Direct Forum so we can investigate some other things to diagnose what is happening with your connection.

Regards,
chrisadmin
join:2014-11-24
quebec

chrisadmin to tomvalenz

Member

to tomvalenz
try to reset it .. put a paperclip or thooth pic in the back of your modem for 10-12 sec
tomvalenz
join:2002-12-13
Orleans, ON

tomvalenz to TSI Ashleigh

Member

to TSI Ashleigh
I probably will do that, I'll wait till morning. It's ongoing as of today. I agree signals look pretty good too. As chrisadmin says, I could reset my modem but then I could risk downtime if it's DHCP or something.

TSI TNC
TSI TNC
Premium Member
join:2012-10-23
Chatham, ON

TSI TNC to tomvalenz

Premium Member

to tomvalenz
The modem log files might give some indication of an intermittent issue.

Chris S.