said by dtchmshkyan:1) The newer modem does provide you with additional channels which spreads the data by more channels which means better safeguard against node congestion, so go ahead and upgrade.
2)Let's see what you can get now: based on your moderate bandwidth needs you can get Ignite 60/10 package with 200Gb bandwidth for $74.99. Modem rental is included in this price. Based on the fact that you had been a long time internet customer and also have wireless services you automatically qualify for 20% consumer loyalty discount and may even qualify for 30% discount. So you are looking at either $60/month or $52.50/month. I would switch to the new 60/10 Ignite package if I were you.
Okay, this is very helpful.
We all know how much variance there is among retention reps. Sometimes you get the ones that try the talky-talk on you even though they can tell that you are a bit more savvy than the average consumer. The guy I spoke to did not mention any discounts, but he did drop something in about 'Let me see what else I can do'. He's actually calling me back on Saturday. I can now go on with at least some ammo. $52.50/month would be reasonable.