Am I the only Mediacom/DirecTV/Dish/Whatever customer who has what I am calling "Offer Fatigue"? I don't understand how these companies can so completely misunderstand the wants/needs of their customers and constantly market them garbage they won't buy.
You need a flow chart to understand these things anymore and I do await my monthly letter from Mediacom with my "offer" but it always sucks and is never even close to what I want/need. I have to get out the magnifying glass to read the small print to figure this out.
I was a MC customer for 3 years (the time I have lived here) and I finally just gave up and canceled everything. It's not that I don't want service it's that I don't need 150mb of speed... I do need 500GB of transfer. It's just silly. You kept upgrading the speed and taking gas out of the tank.
I have no need for Telephone or HBO... yet this all needs to be bundled into some silly package. I get these absolutely stupid letters asking me to come back while completely ignoring the reason I left... offering more junk I don't need while completely limiting what I want. These letters must cost a fortune and I bet 90% of people look at them and sigh.
So Dear Mr. Mediacom. Please offer a package that makes sense. 30mb of internet that works with a 500-999gb cap and TV for $99/mo locked over 2 years.
Today you get $0.00/mo of my money instead of the $79/mo you got from me for 3 years. Why not make a deal we can both be happy with? If I am "Saving" $1,000 to take your offer in year #1 it means I am spending $1,000 more in year 2 on crap I don't want. It's simple.
Average out all these stupid promo costs and make the 2yr contract price fair and reasonable. Send me a letter that says "2 Years get XYZ for XYZ" without games, without a landline phone nobody needs in 2015 and without some crazy escalation price in year #2. Enough bandwidth where I don't have to snap at the kids for watching Youtube and enough TV I can't do better with my antenna and buying shows on Amazon.
Thanks for reading my rant... is anyone else feeling this pain? The Bundle was cool now it's just confusing the customer to the point they end up leaving.