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uniqs
512
ophelus
join:2004-01-11
Kansas City, MO

1 recommendation

ophelus

Member

[Internet] Modem swap screwed up

I decided to try the chat to do a modem swap.. but somehow even though the agent said they could do it which surprised me..

They initiated it but screwed it up.. (aka it didn't work.) I had to call in.. and finally they did the swap over the phone right.

So who can I email or send notice too about this support screw up..? I'd like to report so in theory they fix it and it doesn't happen again

T3Rep
@twcable.com

T3Rep

Anon

Call back TWC and report it, they can figure out who helped you and report it to the correct person / manager.
ophelus
join:2004-01-11
Kansas City, MO

ophelus

Member

I already know who helped me..
KableGuy
join:2015-03-21
Louisville, KY

KableGuy

Member

Yea not sure why they said it would work because the rep needs to send an initialize hit to it AFTER it acquires.