Ebox → [DSL/WIFI] disconnected one time per week

Hi,

I m new customer (2 weeks) and experiencing some trouble with wifi. All devices are not able to connect to Wifi, it happens during the night every saturday night during 2 weeks. Very disappointed! I have to reboot the modem every time to recover the wifi connection. SSID of my network appears, but not able to connect. I tried different parameters in security connection tab of the modem (modem from electronic box), however this morning : same issue.

How to fix that ? 95% of my time i use Wifi, so that s not an option for me.

Thanks.

whit is the brand and model of your router ?

Good Morning,
Pm me your account information and i will make sure someone gives you a call as soon as possible to resolve the issue with you or find solutions to make sure everything works fine.

It s a SmartRG SR505N rented with Electronic Box.

My wife told me it happened during the day in the middle of the week as well.

That kind of issue happened in the past with Bell. Finally they changed the modem router with an another model to solve the problem. Bell tech told me the modem was not able to provide enough for my home devices. ( PS3+2 smartphones+2 tablets+1 laptop ).

Thanks

If the router is rented from ebox I suggest you contact them for support as EboxRon suggested.

I m not able to use PM (have to wait 8hours because of my new account on DSL reports ).

Thanks

Ok Perfect. Expect to get a call soon from one of our tech support guy.
Thank you.

Hi Quasartone,
Did the tech support find a solution with your connection problem ?