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Microsoft → Windows update broke my keyboard

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tayls
join:2001-01-21
Lindsay, ON

tayls

Member

2015-Mar-16 7:58 pm

Windows update broke my keyboard

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Running Windows 8.1 with four users and last Friday there was a windows update completed after which the keyboard would not respond either after the computer went to sleep or one user signed out and another tried to sign in. Restarting the computer would allow any user to log in and the keyboard would function fine until either sleep or log out took place. Used system restore and went back to Thursday and everything worked fine again. Fast forward to Monday and Windows updated once again the same symptoms are here. Any theories on which update is doing this or how I best resolve this issue. I had two keyboards I tried, one wired and one wireless (primary)
actions · 2015-Mar-16 7:58 pm ·
davidhoffman
Premium Member
join:2009-11-19
Warner Robins, GA

davidhoffman

Premium Member

2015-Mar-16 8:25 pm

Have you checked to see if there is a driver update for the keyboard?
actions · 2015-Mar-16 8:25 pm ·
tayls
join:2001-01-21
Lindsay, ON

tayls

Member

2015-Mar-16 9:08 pm

There were no drivers offered by hp for the keyboard.
actions · 2015-Mar-16 9:08 pm ·

dandelion
MVM
join:2003-04-29
Germantown, TN

dandelion to tayls

MVM

2015-Mar-16 11:54 pm

to tayls
usb keyboard, tried two and neither worked...had to unplug and plug it into another usb port, driver was again downloaded and so far all OK. I only downloaded one update also but am not sure if that is related.
actions · 2015-Mar-16 11:54 pm ·

norwegian
Premium Member
join:2005-02-15
Outback

1 recommendation

norwegian to tayls

Premium Member

2015-Mar-17 6:39 pm

to tayls

Interesting.

Somewhere in the last week or 2 found my usb wireless mouse/keyboard playing up.
Nothing seemed to fix it until I moved from a usb3.0 port to a usb2.0 port and now all is fine.

I wonder what was addressed?
actions · 2015-Mar-17 6:39 pm ·
tayls
join:2001-01-21
Lindsay, ON

tayls

Member

2015-Mar-17 7:56 pm

Interesting is right, to be honest I never even thought of trying a different usb port so I just did and it appears to have resolved the issue so thank you! That said I don't believe I have any usb 3.0 ports on this pc.
actions · 2015-Mar-17 7:56 pm ·

norwegian
Premium Member
join:2005-02-15
Outback
1 edit

norwegian

Premium Member

2015-Mar-18 7:14 am

Now you have said that, I've plugged it back into the usb3.0 port and it is fine; so far.

[Edit: usb3.0 on my motherboard is a no go, there is still mouse delay not seen in usb2.0]

So, something broke the driver, then when allowing it to be detected again the corruption goes away.
I'll let it go on the same usb3.0 spot it was on with my trouble and see.
If just unplug n plugin again is all that is required, no biggie.
I can imagine support requests, new sales and the likes for all those that don't understand....someone will get some business/work out of this one.

Does anyone see any issues with usb hard drives at all in read/writes?
actions · 2015-Mar-18 7:14 am ·
norwegian
1 edit

norwegian

Premium Member

2015-Mar-18 7:57 am

Errors of this nature:

Log Name:      Application
Source:        Windows Error Reporting
Date:          18/03/2015 7:37:24 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      me
Description:
Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
 
Problem signature:
P1: x64
P2: HID\VID_045E&PID_0745&REV_0663&MI_02&Col04
P3: 6.3.0.0
P4: 0809
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 
 
Attached files:
 
These files may be available here:
C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_f985912bb3cc6189845b64dce17c9207e2cb97_00000000_cab_11a9525b
 
Analysis symbol: 
Rechecking for solution: 0
Report ID: 251135ba-cd63-11e4-8264-bc5ff4fce0ec
Report Status: 4
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
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    <Data>Not available</Data>
    <Data>0</Data>
    <Data>x64</Data>
    <Data>HID\VID_045E&amp;PID_0745&amp;REV_0663&amp;MI_02&amp;Col04</Data>
    <Data>6.3.0.0</Data>
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    <Data>4</Data>
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</Event>
 


Log Name:      Application
Source:        Windows Error Reporting
Date:          18/03/2015 7:37:24 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      me
Description:
Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
 
Problem signature:
P1: x64
P2: HID\VID_045E&PID_0745&REV_0663&MI_02&Col04
P3: 6.3.0.0
P4: 0809
P5: input.inf
P6: *
P7: 
P8: 
P9: 
P10: 
 
Attached files:
 
These files may be available here:
C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_f985912bb3cc6189845b64dce17c9207e2cb97_00000000_cab_11a9525b
 
Analysis symbol: 
Rechecking for solution: 0
Report ID: 251135ba-cd63-11e4-8264-bc5ff4fce0ec
Report Status: 4
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-18T11:37:24.000000000Z" />
    <EventRecordID>6902</EventRecordID>
    <Channel>Application</Channel>
    <Computer>me</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>PnPRequestAdditionalSoftware</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>x64</Data>
    <Data>HID\VID_045E&amp;PID_0745&amp;REV_0663&amp;MI_02&amp;Col04</Data>
    <Data>6.3.0.0</Data>
    <Data>0809</Data>
    <Data>input.inf</Data>
    <Data>*</Data>
    <Data>
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    <Data>
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    <Data>
    </Data>
    <Data>
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    <Data>
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    <Data>C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_f985912bb3cc6189845b64dce17c9207e2cb97_00000000_cab_11a9525b</Data>
    <Data>
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    <Data>0</Data>
    <Data>251135ba-cd63-11e4-8264-bc5ff4fce0ec</Data>
    <Data>4</Data>
    <Data>
    </Data>
  </EventData>
</Event>
 


Log Name:      Application
Source:        Windows Error Reporting
Date:          18/03/2015 7:37:24 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      me
Description:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
 
Problem signature:
P1: x64
P2: USB\VID_045E&PID_0745&REV_0663&MI_00
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 
 
Attached files:
 
These files may be available here:
C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_a3313caec0a06c2764dc982fd0e4fb522ed01fdf_00000000_cab_11a9527b
 
Analysis symbol: 
Rechecking for solution: 0
Report ID: 251135bf-cd63-11e4-8264-bc5ff4fce0ec
Report Status: 4
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-18T11:37:24.000000000Z" />
    <EventRecordID>6907</EventRecordID>
    <Channel>Application</Channel>
    <Computer>me</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>PnPGenericDriverFound</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>x64</Data>
    <Data>USB\VID_045E&amp;PID_0745&amp;REV_0663&amp;MI_00</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
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    <Data>
    </Data>
    <Data>
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    <Data>
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    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_a3313caec0a06c2764dc982fd0e4fb522ed01fdf_00000000_cab_11a9527b</Data>
    <Data>
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    <Data>0</Data>
    <Data>251135bf-cd63-11e4-8264-bc5ff4fce0ec</Data>
    <Data>4</Data>
    <Data>
    </Data>
  </EventData>
</Event>
actions · 2015-Mar-18 7:57 am ·
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