[Cancel] New To Comcast X1 - HORRIBLE Experience - Cancelled in 2 Days!
I simply wanted to post my experience so that others could hopefully learn something to make their experience better....
To avoid re-typing my experience, I will just copy from the Comcast survey review I received asking why I already cancelled my X1 XFINITY Cloud DVR Service:
The online salesman provided completely false information which ultimately convinced me to signup with XFINITY. On top of that, the "self-install" kit that I received was completely wrong and incomplete. Upon calling Comcast, I learned that the service order was incorrectly placed by the online Comcast representative and that I would have to wait another 7 to 10 Business days to receive the proper equipment. However I could not wait any longer because my DIRECTV service was scheduled to end in a few days to coincide with my new XFINITY service. Therefore I decided to go to a local Comcast service center and it was there that I was told that the online comcast sales rep had sold me a lie and that the cloud DVR service I had signed up for was not even available. The store reps also confirmed that the kit that I received from Comcast was missing many other pieces such as remotes and companion boxes and whatnot so I simply CANCELLED everything and went back to DirecTV! What a shame!