pclover join:2008-08-02 Santa Cruz, CA |
[Speed] Comcast policy on speed guarantees?/Congestion for over a monthSo over the past month I've been having some serious congestion issues.
Blast in my area is 25 Mbps and often i'm at 20-15 Mbps with dips to 10 Mbps.
I did have a tech come out. I have ZERO idea why but they forced it and he said he was unaware of any congestion issues and that the speeds are not guaranteed.
So what is comcast policy on speed guarantees? If you have 25 Mbps blast and only getting half of that is that acceptable to them? Seems not to be defined.
Netcool here has been very helpful and has confirmed that there is basically a congestion issue in my area but says there is no set time or date to when it will be resolved.
What can I do? I did send another compliant to we_can_help but it seems like all they are good at is blowing smoke up your bottom. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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[Speed] Re: Comcast policy on speed guarantees?/Congestion for over a monthsaid by pclover:So what is comcast policy on speed guarantees? There is none. You pay Comcast for speeds "up to" a certain mbps. Certainly with node congestion, they drag their feet. If you can't get online at all, then they care a little bit. |
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to pclover
What modem are you using ? |
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pclover join:2008-08-02 Santa Cruz, CA |
A 722g which should be fine for 25Mbps |
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1 recommendation |
One that offers more downstream channels may help. That's only a 4x4 modem. |
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pclover join:2008-08-02 Santa Cruz, CA |
Doubtful with the ongoing issue |
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Not really but hey, they're your issues. If it were me that modem would be OUT. |
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2 recommendations |
to pclover
If it is congestion, and 8x4 or even better a 16x4 (if your area supports it) would improve your numbers. |
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pclover join:2008-08-02 Santa Cruz, CA |
I could try if my local comcast service center has a better modem. They might not.
The tech only had another 722g at the time he came. |
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Well for what your have, Comcast phone, the Arris 822G would be an 8x4 telephony modem. You can buy one yourself and save the $10/month rental IF your area will allow you to purchase your own. You need to ask CC. |
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to sabretooth
said by sabretooth:If it is congestion, and 8x4 or even better a 16x4 (if your area supports it) would improve your numbers. That's what I said. |
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to pclover
If Blast in the OP's area is only 25M there is a good chance there are only 3 or 4 downstream channels available. I have heard that parts of the Santa Cruz area have a very old plant and it needs a total rebuild. Not sure what is holding Comcast up with upgrades since they have been pretty good at upgrades in most of the bay area. |
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Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA ·Comcast XFINITY
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to pclover
Re: [Speed] Comcast policy on speed guarantees?/Congestion for over a month8x4 or 16x4 aint gonna help with an old plant that can only do 25mbps best effort. Dont waste your time or money on a modem.
Its time to rip and replace plant.
If I were you pclover I would be asking the local management as to when they plan to bring the local plant up to a modern standard. Unfortunately Netcool is probably right - there is probably no timetable.
If I recall correctly you have had a very long saga with Comcast regarding poor service... :/ |
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pclover join:2008-08-02 Santa Cruz, CA
1 recommendation |
From what i understand my node has 8 DS channels. I'm currently bonded to 4.
It might help if they have a 8x4 modem in stock. |
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Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA 2 edits |
I wonder why your system is stuck at 25mbps when you have 8 DS channels?
What is the ratio of customers to node? Around here its 45 per node avg. . |
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pclover join:2008-08-02 Santa Cruz, CA |
I'm unsure. Probably to many. |
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Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA ·Comcast XFINITY
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I looked up your local Comcast system in FCC COALS. In 2012 it had avg. 451 people per node!
WOW! No wonder they cant push the speed higher, that is a lot of people per node 100 or so people is considered normal. 451 though?
They clearly have not been doing very many node splits...total rebuild is about right. |
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pclover join:2008-08-02 Santa Cruz, CA |
.... No comments there |
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pclover |
to Zenit_IIfx
Also being 2015 now it's probably far worse. |
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pclover |
So i went ahead and picked up a TG862G wireless gateway modem today which is 8x4.
We'll see if that helps the congestion a bit.
Right now it's bonded to 8 DS and 4 US channels. |
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SuperNetGo Ninja,Go Ninja Go.. Premium Member join:2002-10-08 Hoffman Estates, IL |
SuperNet
Premium Member
2015-Apr-3 6:15 pm
said by pclover:So i went ahead and picked up a TG862G wireless gateway modem today which is 8x4.
We'll see if that helps the congestion a bit.
Right now it's bonded to 8 DS and 4 US channels. Keep us updated.. |
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gar187erI DID this for a living join:2006-06-24 Seattle, WA
1 recommendation |
to Zenit_IIfx
said by Zenit_IIfx:100 or so people is considered normal. WOW dude, you are wayyyyyy off.....average size is around 300-400 DEVICES...you dont start seeing issues till you get a node around 600+ devices with heavy residential neighborhoods. |
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4 edits |
to pclover
said by pclover
Blast in my area is 25 Mbps and often i'm at 20-15 Mbps with dips to 10 Mbps. Have you tested the speed in the last few days.
Like you I have been on 25 Mbps Blast in Santa Cruz County.
I tested today for the hell of it - and surprise, surprise it seems I am getting much more - maybe quadrupled to 105 Mbps
(I am testing on a wireless connection which may explain 89 Mbps down vs 105 Mbps - but I'll take it versus the 25 Mbps I was seeing before).
I am in the Summit Road area
Edit - I haven't run a speed test for a week or so - it looks like my modem rebooted 9 days ago. Maybe that's when the speed upgrade happened |
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vandergraff2 |
Here are my modem stats (SB6121) - may be time for a new modem with 8 down channels... |
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said by vandergraff2:Here are my modem stats (SB6121) - may be time for a new modem with 8 down channels... While a 4x4 modem is capable of supporting a 105 Mbps downstream speed (as shown by your post in another thread » Re: [Speed] Comcast 2014 Side Discussion about Doubling Speeds ), there isn't much headroom left and it will be impacted more by node/time-of-day congestion issues than an 8x4 or 16x4 model. |
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telcodad |
to vandergraff2
said by vandergraff2:said by pclover
Blast in my area is 25 Mbps and often i'm at 20-15 Mbps with dips to 10 Mbps. Have you tested the speed in the last few days.
Like you I have been on 25 Mbps Blast in Santa Cruz County.
I tested today for the hell of it - and surprise, surprise it seems I am getting much more - maybe quadrupled to 105 Mbps You can report that speed increase for the Los Gatos market on this thread now: » [Speed] Report Performance 50/5, Blast 105/10 & Extreme 150/20 Here |
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Which is where it gets interesting - I am not really in the Los Gatos (Santa Clara county) market. It seems DSLReports pulls the location from the ZIP code - in my case 95033. This ZIP code in the Santa Cruz mountains include areas in both Santa Clara & Santa Cruz counties. I am in Santa Cruz county (which is why Blast has been 25 Mbps until now) - Los Gatos is in Santa Clara county (and Blast has certainly been 105 Mbps there for some time). |
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pclover join:2008-08-02 Santa Cruz, CA |
There was a reddit thread of people reporting speed upgrades.
Netcool said there was some work being done at the headend. Maybe it's coming for me? |
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to telcodad
You were correct - as I posted in the other thread on 16 down channel bonding I bought a CM500 today and can see 16 down channels and speeds are now testing at ~ 115 Mbps down. I am still pinching myself that at least some of Santa Cruz County is now getting 16 down channels and 105 Mbps Blast considering we were one of the few areas in California stuck on 25 Mbps max (for any tier) until a few days ago. |
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pclover join:2008-08-02 Santa Cruz, CA |
Somebody locally called me from comcast in regards to my issues.
They said speed upgrades are coming but no set date. Hopefully in a few months they said.
My congestion has been better of recent. For some reason i'm getting 30/5 now.
Also mentioned they were working to fee some some bandwidth. Perhaps for some more downstream channels.
I don't believe there is a 16x4 eMTA yet. I'm sure Arris will have one eventually. |
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