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Re: [Firmware] Arris TM822G - What is the current firmware for rented modems?Another interesting change with the new firmware: All 4 upstream channels are using a symbol rate of 5120 kSym/s. Previously one was 2560 kSym/s while the other three were 5120 kSym/s. My Blast tier speeds measure the same as with the older firmware though so not sure what the practical difference is. |
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said by slovokia:Another interesting change with the new firmware: All 4 upstream channels are using a symbol rate of 5120 kSym/s. Previously one was 2560 kSym/s while the other three were 5120 kSym/s. My Blast tier speeds measure the same as with the older firmware though so not sure what the practical difference is. Most likely your eMTA locked onto or update the info for that 4th carrier with the reboot. See: » [Connectivity] 64QAM? |
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Netgear CM2050V Netgear CM500V Netgear C7100V
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to slovokia
Just noticed my TM822G modem I purchased on Amazon at about noon today. Surprise.... NEW FIRMWARE! Booo I missed the other posts already. My speed tests at 124/24 but I only have 3 upstream channels. » results.speedtest.comcas ··· 4824.pngHardware Information System: ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem HW_REV: 2 VENDOR: Arris Interactive, L.L.C. BOOTR: 1.2.1.62 SW_REV: 7.6.116.SIP.PC20 MODEL: TM822G Serial Number: REDACTED SERIAL NUMBER Battery Charger FW Rev: 03.11 Options: Firmware Build and Revisions Firmware Name: TS0706116_121614_MODEL_7_8_SIP_PC20 Firmware Build Time: Tue Dec 16 05:29:05 EST 2014 |
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to slovokia
Any differences visually or performance wise? |
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iNick Premium Member join:2012-12-11 Joliet, IL |
iNick
Premium Member
2015-Apr-24 2:33 pm
said by Mike Wolf: Any differences visually or performance wise? Nope. None for me atleast. |
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your moderator at work
hidden : Spam
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EricInPDX to iNick
Anon
2015-May-29 8:40 pm
to iNick
Re: [Firmware] Arris TM822G - What is the current firmware for rented modems?To answer some questions already posted. I recently bought a TM822G off ebay to replace my current modem supplied by Comcast. The original modem (one week old) had modem/router/wifi/telephony built in. I had it running in bridge mode because I have my own wireless router. To verify: Even in bridge mode, the xfinitywifi WAS active. I also live in a residential address, so Comcast is not restricting the xfinitywifi to business addresses. The Comcast tech indicated you CAN go to the Comcast website and click the feature that you can turn off the xfinitywifi hotspot, but by default it is on. I never got around to turning it off, as I knew that I was getting my own modem. I also had no problem activating the modem with Comcast ... I simply went to comcast.com/activate , so never spoke to anyone on the phone to activate it. To activate, attach power/coax/phone. Attach cat 5 cable directly to a PC (or laptop) first - power up modem ... wait about 5 minutes to get an IP address .. then go to comcast.com/activate with your browser and answer the questions. It takes about 15 minutes total process, and you do not have to talk to anyone. Both my phone number with Comcast and internet worked after activation. Also, I can verify I have Dec 16 2014 firmware installed after activation. |
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said by slovokia:Just to let everyone know, Comcast has finally managed to provision my modem and have it show up in my account correctly - after a bit of persistence on my part. The interesting thing is that the fellow at Executive Customer Relations who has been helping me was under the impression that purchased retail TM822G modems were not fully compatible with Comcast systems and as a result could not support the same set of services as the rented ones do. I wonder why?
It would be nice if Comcast established a company wide policy on this issue and issued comprehensive documentation to all their employees as to how to handle such situations. said by EricInPDX :To answer some questions already posted. I recently bought a TM822G off ebay to replace my current modem supplied by Comcast. ... I also had no problem activating the modem with Comcast ... I simply went to comcast.com/activate , so never spoke to anyone on the phone to activate it. To activate, attach power/coax/phone. Attach cat 5 cable directly to a PC (or laptop) first - power up modem ... wait about 5 minutes to get an IP address .. then go to comcast.com/activate with your browser and answer the questions. It takes about 15 minutes total process, and you do not have to talk to anyone. Both my phone number with Comcast and internet worked after activation. OK, just be aware of what Comcast representatives are saying about using "retail" TM822G eMTAs now: » [Equip] Comcast says Arris TM822G won't work with voice service |
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EricInPDX
Anon
2015-May-30 10:01 am
Well, voice works on my TM822G with no issues. Keep in mind that I had internet/phone already activated before with the gateway modem - not sure it made a difference at all, but I doubt it. When I activated the TM822G with » :/comcast.com/activate, all I entered on the webpage was my comcast account number and phone number. I did not even have to enter in a MAC address (cmac or mta-mac) for the modem. As an aside, I had no issues returning my rented modem to Comcast .. no lineup, took 3 minutes at their Xfinity store. I was rather surprised it was going to be like a DMV experience. |
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said by EricInPDX :Well, voice works on my TM822G with no issues. Keep in mind that I had internet/phone already activated before with the gateway modem - not sure it made a difference at all, but I doubt it. Yeah, my phone service with the TM822G that I own is also still working OK, but now I worry that some day soon that may change: said by ComcastFrancisc : The TM822G is not an approved retail device for voice service and as a result will lose phone provisioning as well as dial tone. There are only two approved retail devices for phone service, these are the TM722G and TG862G. If you have purchased a device outside of these two, it could work for some time, but eventually the issues will begin with the phone service.
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said by telcodad:Yeah, my phone service with the TM822G that I own is also still working OK, but now I worry that some day soon that may change: I'm the OP in the thread that telcodad linked to a few messages up. I've had the TM822G up and running for ten days now, and am seeing the full benefit of the speed increase we just got here (Blast to 150/10). Seeing almost 180 down, which the leased TM722G couldn't have done. Phone is working fine too, but keeping my fingers crossed that it will stay that way. I do note that when I log into "My Services" on the Comcast web site, it still shows the leased TM722, with its MAC address, under both Internet and Voice. |
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EricInPDX to telcodad
Anon
2015-May-30 10:58 am
to telcodad
Even though the TM822G is not a "retail" device, I highly doubt that Comcast will all of a sudden turn off the voice traffic to the Comcast customers that are using that device. There have got to be tens of thousands of customers who are currently using the modem, either bought themselves or renting from Comcast with it installed by a Comcast tech. If Comcast decided to turn off voice support it would be an administrative nightmare, and exactly what would be the upside for Comcast? Alienate their customers to either rent another similar modem, or buy another? The impact on their network would not change. If you look at » mydeviceinfo.comcast.net there are only 44 pieces of hardware listed. My guess is 50% of the Comcast customers out there are using something that is not even on that list for their internet service. Yes, voice (telephony) customers probably less since there is less hardware available. BTW, I was using a SB6121 modem long before it was even a retail/non retail supported modem - now it is obviously both. Take what the Comcast reps say with a grain of salt - when I changed my plan, ALL the sales reps I spoke with told me I COULD NOT buy a modem with my voice plan - I had to rent (I spoke with 3 different sales reps). Only when the tech installed the gateway modem did he push me to the website for the list of modems that Comcast supported that I could buy on my own. |
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said by EricInPDX :Even though the TM822G is not a "retail" device, I highly doubt that Comcast will all of a sudden turn off the voice traffic to the Comcast customers that are using that device. There have got to be tens of thousands of customers who are currently using the modem, either bought themselves or renting from Comcast with it installed by a Comcast tech. ... Well, leased TM822Gs are OK, it's only the "customer-owned" ones that Comcast's system is not set to handle right now. As Comcast's VP of Internet Services Engineering, Jason Livingood, stated in that other thread (» Re: [Equip] Comcast says Arris TM822G won't work with voice service ): said by jlivingood:Oh boy.... Well, technically, the only approved retail eMTAs are the Arris TM722 and Arris TG862. The TM822 is not approved for retail use but I am inquiring to see if Arris has put it in the process to be tested & certified. It does not much matter that we use it for leased devices - this is apples and oranges in a lot of ways. And, perhaps most critically, along with the retail process is the creation of a bootfile/provisioning/billing configuration that shows correctly that this is a retail device with a retail bootfile.
While I appreciate that folks have tried and in some cases succeeded in getting it provisioned, my guess is that someone creatively tried to make it work and that this will ultimately get flagged and 'corrected' in future audits. This is one of the reasons people start getting incorrectly charged lease fees for example; the system does not permit a retail TM822, so when it sees one without a lease fee it corrects the account to add one since retail use is not permitted. You can imagine the mess this eventually creates for customers.
Ultimately, if you buy a retail device, you should make sure it is on the approved device list with a retail flag. This is clearly a grey area and it may cause complications for you in the future... |
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EricInPDX
Anon
2015-May-30 1:45 pm
I guess this is all making more sense to me now. To me it appears the retail support of a TM822G is strictly a business decision and not a technical decision at Comcast. It seems to me that through all the conversations with sales people at Comcast, and the fact that in order to save money with Comcast, I personally had to bundle all three services (I previously only had internet and cable). The only path offered to me modem wise was the Gateway (wifi/router/modem/telephony) TG862G-CT model. There is nothing retail in between for speeds > 105mbps. My guess is Comcast is only currently providing that path in order to get the "xfinitywifi" hotspots out there in as many places as possible - this is only conjecture, but seems like a business decision to garner/keep as many customers as possible. I can already see a lot of these wifi spots turn up on my residential street lately. If Comcast wants to play the cat and mouse game of taking away my voice line on my TM822G, I have absolutely no problem cancelling my Comcast cable and voice service and going with another provider. It would be interesting to see what my pricing would be if in fact they took away my voice service and had to bundle me again with two services which I had before (internet/cable). All the sales reps that I spoke with in the past three weeks when I reluctantly switched all told me that had no pricing for a two bundled service. |
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2 recommendations |
Just to make things more interesting (and puzzling), as I pointed out in the other thread, Arris has a web site called "surfboard.com" for their retail modems. They have a link right there for "Xfinity subscribers" and feature the TM822G, with a picture of it in Xfinity-branded retail packaging: » www.surfboard.com/produc ··· s/tm822/ |
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to ClockerXP
said by ClockerXP:Just noticed my TM822G modem I purchased on Amazon at about noon today.
Surprise.... NEW FIRMWARE! : Firmware Build and Revisions
Firmware Name: TS0706116_121614_MODEL_7_8_SIP_PC20 Firmware Build Time: Tue Dec 16 05:29:05 EST 2014 Just checked the log file for my purchased TM822G and saw this: quote: 6/11/2015 2:49 SW Download INIT - Via Config file 6/11/2015 2:51 SW download Successful - Via Config file
I then checked the FW version information and now it also has the new Dec 16 2014 version. I guess they are pushing/forcing an update to this version now. |
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Congrats on the firmware update. |
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said by Mike Wolf:Congrats on the firmware update. Thanks, but I haven't noticed anything different (yet). |
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EricInPDX
Anon
2015-Jul-14 5:26 pm
Just to follow up. It has been two months since I installed my TM882G. No problems with billing and never had to contact Comcast to ensure I was never paying the modem rental. I also see that many users purchasing the modem at Amazon are not having any problems provisioning, and none of the new reviews indicate that Comcast will not provision it when they call. Since I would assume only a small percentage of people post reviews, and most only when something goes bad, I would assume Comcast is now supporting this going forward. |
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said by telcodad:said by ClockerXP:Just noticed my TM822G modem I purchased on Amazon at about noon today.
Surprise.... NEW FIRMWARE! : Firmware Build and Revisions
Firmware Name: TS0706116_121614_MODEL_7_8_SIP_PC20 Firmware Build Time: Tue Dec 16 05:29:05 EST 2014 I checked [my eMTA's] FW version information and now it also has the new Dec 16 2014 version. I guess they are pushing/forcing an update to this version now. Looks like Comcast is pushing new ARRIS eMTA firmware again: Tonight I just noticed these lines in the log file for my purchased TM822G: quote: 6/2/2016 2:42 SW Download INIT - Via NMS 6/2/2016 2:44 SW download Successful - Via NMS
After which it rebooted. I then checked the FW version information and now it shows this new "March 10, 2016" dated version info: quote: System: ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem HW_REV: 2 VENDOR: Arris Interactive, L.L.C. BOOTR: 1.2.1.61 SW_REV: 9.1.103M2B.SIP.PC20.CT MODEL: TM822G Serial Number: [WITHHELD] Battery Charger FW Rev: 03.11
Firmware Name: TS0901103M2B_031016_MODEL_7_8_PC20_CT Firmware Build Time: Thu Mar 10 09:19:20 EST 2016
  I'll now have to see if I notice any changes. |
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Congrats on the firmware update. Any differences in the UI yet? Screenshot? |
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said by Mike Wolf:Any differences in the UI yet? Screenshot? So far, I've not noticed anything new or missing in the UI, except that the copyright notice at the bottom of the pages now says "2016" quote: ARRIS Enterprises, Inc. 2016 All rights reserved.
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Sweet! |
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1 recommendation |
to telcodad
I just checked my 822 and it upgraded this morning 6/3 2:19am. It shows the same changes as telcodad notes. I have not noticed any other differences. |
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gate1975mlm Premium Member join:2001-09-30 Philadelphia, PA
1 recommendation |
said by jamaicaplain:I just checked my 822 and it upgraded this morning 6/3 2:19am. It shows the same changes as telcodad notes. I have not noticed any other differences. Same here I see new March 2016 date but nothing exciting to see lol |
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bgoodbodyBill G join:2002-05-08 North Truro, MA |
to slovokia
TM822G is not the latest the TG862G (Retail) is newer |
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said by bgoodbody:TM822G is not the latest the TG862G (Retail) is newer The ARRIS TM822G is the latest eMTA (aka a "Telephony Modem") to be approved for (rental) use on Comcast's network. The TG862G is a wireless telephony gateway that is approved for retail or rental use. The only other telephony device approved for customer purchase is the old 4x4 TM722G eMTA. All the other remaining telephony devices on Comcast's approved list » mydeviceinfo.xfinity.com/ are for rental use only. ARRIS does make a TM1602 16x4/24x8 eMTA » [Equip] Arris TM1602 Voice Modem - 16x4 upgradable to 24x8 , and now the brand new 32x8 TM3202 eMTA » www.arris.com/products/t ··· -tm3202/ , but Comcast has never/not yet approved them for use on their network. |
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gtb Premium Member join:2016-05-16 united state
2 recommendations |
gtb
Premium Member
2016-Jun-3 6:40 pm
said by telcodad:... but Comcast has never/not yet approved them for use on their network. Typically telephony modems have always been more complex to review/configure/approve, as there are more parts that need to be managed. And in the case for telephony devices, even though there are specifications that devices must meet, Comcast likely really feels the need to test, test, and test, because (I am guessing) they really do not want to mess up potential emergency services calls. I believe some providers may still not approve retail telephony devices for that reason. |
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