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TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

1 edit

TSI Alan

Premium Member

[DSL] Timeout/Authentication Issues in BC and AB

DSL users in BC and AB may be experiencing Timeout/Authentication issues, following this morning's maintenance. Our vendor is looking into the problem, and working to correct it ASAP.

Our apologies for the inconvenience.
TSI Alan

TSI Alan

Premium Member

UPDATE: Some customers have reported coming back online.

If you are still unable to connect, a brief power cycle of your modem and/or router may help.

Regards,
TSI Alan

TSI Alan

Premium Member

Hi everyone,

The problem has now been cleared.

If you are still having issues, please post a thread at »/fo ··· avdirect, and we can follow-up with you there.

Thank you.

Dlinkr
@pppoe.ca

Dlinkr to TSI Alan

Anon

to TSI Alan
In another thread TSI Andre stated:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to Trev
The maintenance last night was for ON/QC only

RizzleQ
Cunningham's Law Enthusiast
Premium Member
join:2006-01-12
Windsor, ON
Ubiquiti UDM-Pro
Ubiquiti U6-LR

RizzleQ

Premium Member

said by Dlinkr :

In another thread TSI Andre stated:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to Trev
The maintenance last night was for ON/QC only

That thread is completely unrelated to this thread, but...
said by TSI Alan:

following this morning's maintenance

...so that's a little confusing.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Agreed so let me clarify it. This morning we had an outage caused by our maintenance which affected ON/QC DSL customers. This afternoon, we had an outage (caused by telus - unrelated to our maintenance) which affected AB/BC DSL customers.