Hi pcdebb
When you exported your MBAM log, you exported it as XML. You need to export the log as TXT.
quote:
I do not know how this stuff is getting in, but I do have a problem trying to run Windows Defender. it always gives me an error, so it is broken/disabled somehow. SAS is running in the background.
Since you can't currently run Windows Defender, so you have an antivirus program providing real-time protection you need to install a different antivirus and scan the system (you can always uninstall it later). I would recommend Free Avast! from here »
www.avast.com/indexDownload Avast!, install it, update, and then do a full system scan and quarantine anything found.
Did it detect and quarantine anything?
Please download Junkware Removal Tool to your Desktop.
hxxp://thisisudax.org/downloads/JRT.exe
(change the hxxp to http, the board code box isn't working properly)
- Please close your security software to avoid potential conflicts.
- Run the tool by double-clicking it.
- If you are using Windows Vista or Windows 7, right-mouse click it and select Run as administrator.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete, depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your Desktop and will automatically open
- Please attach the contents of JRT.txt into your reply.
Your version of Java is outdated and vulnerable.
Please go to Start > Control Panel > Programs and Features, and uninstall the following:
Java 8 Update 31Next, because Java has had so many vulnerabilities, if you don't have a program that requires Java, or a web site you visit that requires it, I recommend leaving it uninstalled. Your system will be more secure. If you decide to reinstall, or find that a program or website requires it, you can download the latest version from here:
http://java.com/en/download/manual.jspIf you reinstall it because a program requires Java, you can increase your security by going to the Java Control Panel (Start > Control Panel > Java), selecting the Security tab, and
Unchecking "Enable Java content in the browser".
Download the below tool
Farbar Recovery Scan Tool (64 bit)
hxxp://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
(change the hxxp to http, the board code box isn't working properly)
and
save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will create a log (FRST.txt) in the same directory the tool is run.
The first time the tool is run, it creates another log (Addition.txt).
Please
attach both files.
Please also attach a log from MBAM that was exported at text rather than XML, and note any errors encountered.