TekSavvy → Packet loss every night after 9PM

Hello,

The past week after 9PM Netflix and other popular services are unusable. Below is a tracert trying to get to Netflix. I am in London Ontario.

C:\Users\ME>tracert www.netflix.com

Tracing route to www.us-west-2.prodaa.netflix.com [54.214.42.81]
over a maximum of 30 hops:

1 10 ms 16 ms 8 ms 10.124.208.1
2 14 ms 19 ms 15 ms 24.156.136.1
3 * 12 ms * gw01.hnsn.phub.net.cable.rogers.com [66.185.80.2
5]
4 * 11 ms * ae0_2110-bdr04-tor.teksavvy.com [69.196.136.36]

5 * 73 ms * six02-sea4.amazon.com [206.81.80.248]
6 80 ms 88 ms * 205.251.226.227
7 * * 94 ms 205.251.232.90
8 * 79 ms 78 ms 205.251.232.149
9 81 ms 95 ms 79 ms 54.239.48.179
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * 81 ms ec2-50-112-0-85.us-west-2.compute.amazonaws.com
[50.112.0.85]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hey Pix,

Thanks for bringing this to our attention, we'd be happy to look into this further for you. Would you mind posting in the »/fo ··· avdirect forum please so we can gather your account info and let you know what other troubleshooting we would need.

Thank you,
Keith