I just signed up for TekTalk, and have been trying to sign into the portal for the first time. In the emails i got stating that my account was active there was nothing stating how to login to the Portal or that the phone number is the password. Just some feedback that maybe you could add this information in the welcome email that gets sent out.
Had the same issue except I didn't even receive an email! I had to call in to get the username and password. That said, other than the odd disconnect which very well might be at my end, the service is worth every penny.