Shaw → Arris XB6 Advanced Modem/Router

Now available in Kelowna and West-Kelowna Okanagan as of Dec 4 2017

Edit Jan 19 2018: and to customers in Calgary and surrounding areas as of January 15th, 2018.

edit March 20 2018: May be available in other areas (such as Edmonton) in a non-advertised soft launch.

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Thread for Technicolor XB6 (Broadcom chipset)
»Technicolor XB6 Avanced Modem/Router

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'Arris' Puma chipset (Intel) is considered to be bad, due to ping spikes. It is a flaw in chip design and patch after patch is not quite fixing the long term problems. The 'Technicolor' Broadcom chipset is seen as a better unit.

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Puma6 test: »/tools/puma6

edit: March 2 2018: A basic review for gaming results. »Re: Arris XB6 Advanced Modem/Router
edit: March 3 2018: Puma tests. »Re: Arris XB6 Advanced Modem/Router
edit: March 6 2018: On the Puma test, results can vary a little bit depending on some factors such as browser, OS, Cable Node, and LAN conditions. »Re: Arris XB6 Advanced Modem/Router
Edit: March 9 2018: Another members Puma tests: »Re: Arris XB6 Advanced Modem/Router

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edit March 6 2018: Need to point out that Shaw seems to be a bit aggressive with criteria for upgrading to the newest hardware (BlueSkyTV and XB6). Things such as 'renew your contract' (beware of not giving permission, and being put into a new contract term), and 'rental fee' (something for when hardware is in short supply, or the company wants more money out of your ass per month), and 'you need to change your plan, as you are being moved to the new billing system' (some on Shaw are in a very old customer profile, due to not upgrading hardware/subscriptions for years).

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Note: Shaw early testers of the Arris XB6, can be anywhere in the Shaw footprint.

Shaw ''''with this modem'''' will be finally rolling out IPv6 to the residential customers.
2017: Shaw systems architect, IPv6 deployment, historical writeup »www.nctatechnicalpapers. ··· download PDF

edit: July 1 2018 Support of more than one IP address is lacking edit: Resolved now. at this time »Re: Arris XB6 Advanced Modem/Router //// »community.shaw.ca/thread/37687

Single multi-color status light on top, as you are expected to log into the unit to see whats what. The so-called "modern" management cloud, as companies try to cut their call-support costs by having automation to adjust things on the fly (such as wifi frequencies/power).

Bridge mode. depending on firmware, apparently Gateway > at a glance .Or call in to support to do it.
»community.shaw.ca/docs/DOC-15056

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»www.multichannel.com/new ··· s/409944
This model should be the Puma 7 model (made by Arris) XB6-A TG3482G Fan is near top on back. »fccid.io/UIDTG3482ER/Int ··· -3225584

Technicolor makes the Broadcom model. DOCSIS 3.1 edit: XB6-T Technicolor CGM4140COM model CGM4141 Broadcom BCM3390 D3.1 chipset Fan is on bottom grill »fccid.io/G95CGM414X/Inte ··· -3423780

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Battery backup. It is an external unit. Square shaped. It has some type of wireless function to communicate to the XB6 to only enable phone service during power outage. PDF Arris model (same as Technicolor) »secure.xfinity.com/anon. ··· 482G.pdf
You are better off to use an uninterruptible power supply (UPS) so that the unit gives power to all services connected.

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MOCA filter on your incoming service line, or disable in modem/router. MOCA = Multimedia over Coax Alliance

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»community.shaw.ca/docs/DOC-14080.

Setup PDF
»community.shaw.ca/servle ··· 8477/XB6
Setup guide page
»community.shaw.ca/docs/DOC-12120
Setup via Wifi page. Use Wifi password on bottom of unit.
»community.shaw.ca/docs/DOC-12071

On first setup (wired), XB6 should auto redirect to the unit for network setup page.
IP: 10.0.0.1
User-Name: admin
Password: password
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Arris XB6

IPv6? Yes.

cloud-based platform

I wont be using it

Ugly, its like a fat D-Link DIR-860/862/866L router.. why aren't we getting the Broadcom one? Who knows.. but i think i can probably make some good guesses..

Staged roll out no surprise.. or else every shipping company in the country would be clogged with them, fair enough. Whoever here gets one that knows about the Puma Pathetic Phailure of latency, report back please, exactly how much better or not the 7 is over the 6, if the spikes are at least reduced to some noticeable degree, bridge mode actually there, no stupidly low connection table limit, etc..

wow is that thing ugly!! no status lights, and still a puma chipset.. what a fail shaw! u would think they learned their lesson with the puma 6 chipset... they should be using broadcom not intel...

According to online sources the Puma 7 chipset suffers from the same defect as the Puma 6. The fix didn't make it into the multi-year design pipleline in time.

»www.theregister.co.uk/20 ··· em_woes/

Great work Shaw =) I personally like the appearance of the new gateway, more modern. It's worth noting that the Puma 7 peforms pretty much identical to broadcoms 3.1 solution when it comes to latency. Figured I would mention that now before people start posting garbage.

From what I've heard with the Puma 7, the lag spikes are fixed, but the overall latency is slightly higher than the Broadcom chipset.

Still vulnerable to the DoS exploit unfortunately.

»Re: SB6190 Puma6 TCP/UDP Network Latency Issue Discussion

It has a single multi-color status light on top.

With Wave 2 802.11AC and an 8x8 MIMO 5G radio, this thing is meant to be put prominently in the middle of your home, or as close to where you mostly use wifi as possible. So they designed it to not look horrible if it's sitting above the fireplace, or next to your TV, or on a shelf.

So it doesn't look like a giant spider like Asus units with 1,000,000 large antennas.

That dont cut it for me.. i like having power, up, down, and internet activity lights.. hopefully shaw comes out with a docsis 3.1 stand alone broadcom based modem like the Arris SB8200 or Netgear CM1000

You can see that status, and channel status, levels, and stats in the modem UI.

I thought the lack of LED indicators would be rough, but it hasn't really mattered.

ya u can if u are shaw and if u have it in router mode (would never do this!)the only way i would use this modem is in pure bridge mode.. hence why a stand alone modem would be nice to have

You don't have to be Shaw, and it has a bridge mode in the UI. It's cloud based, so the modem's CPU is still online and talks to the management cloud. It's like a passthrough, I suppose, but I don't notice any difference to my previous Hitron in bridge mode. You can still access the UI if you communicate with the right IP address though.

Did I mention IPv6?

cloud based... Strike 3 your out! that thing will never set foot in my house! again why cant shaw just provide us a modem..or allow us to purchase our own docsis 3.1 modem like the cable providers do in the USA

My house is full of cloud-powered devices, like Ring, SmartThings, Wink, Logitech. I guess I don't have this aversion.

i just believe that some things shouldn't be cloud based.. a major piece of hardware like a modem does not need to be connected to the cloud.. that opens up your network to all sorts of problems..

Shaw is live with IPv6?

Only the USA does this and it causes issues and it is regulated. Customers have issues with modems and the cable providers say buy a different one. Shaw controls the types of modems to try to ensure they all work with their system. All Canadian operators work this way.

my netgear r7800 with ddwrt walks all over this puma toy.

On the new modem.

but is that WAN ipv6? do ipv6 sites work? youtube etc

Yes. It's public IPv6.

The modem gets a /56. I'm in bridge mode and having my Ubnt EdgeRouter 6 POE pull down a /48.

ipv6-test.com:

hows the local latency to the modem? could u post the results u get from the puma 6 test from DSLR?

I can't ping the modem, I'm in bridge mode and not IPed to the same subnet. I'm also behind an EdgeRouter.

Edit: My tests have errors in them and need to fix them.

What modem is that? Personal opinion, all of those plots are higher than they should be.

The thread is titled Arris XB6