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[Routers] Please help suggest more on this?Hi there! Please refer to the enclosed pictorial description & help suggest more on these 'boxed' values/figures ? Does these indicate piling errors with Internet connectivity? Iam indeed facing issues such as - sudden loss of Internet connectivity (yellow exclamation-mark over N/w icon) , lights on my Cable modem going off & recovering at an interval of 20-minutes or so, inexplicable lags over accessing a hyperlink at times..& so... How can I go about troubleshooting & resolving such issues? Lastly, is this the - 'Maintenance apathy' on the part of my ISP? Inputs will be sincerely appreciated. Thanks. |
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1 recommendation |
Anon68678
Anon
2018-Jun-8 10:30 am
Signal levels look good. How long was your modem online for when you took that screenshot? Also, what are the upstream levels? Also, can you describe how the coaxial gets from the street to the room the modem is in?
Last, who is the ISP? It's odd for your channels to be so low on the Spectrum. Usually you see more in the 800-900Mhz range. |
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kevinds Premium Member join:2003-05-01 Calgary, AB 2 edits
2 recommendations |
to saurabhdua
If you do a larger download say 1GB or more, how much do the uncorrectable errors increase?
Just from the information above, there isn't an issue.
Power is good. SNR is really good. |
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2 recommendations |
to saurabhdua
I defer to the ISP for the values in the POWER and SNR columns -- THEIR network, THEY should know what's within spec.
Otherwise the boxed values are of concern -- how long has the modem been up, and when was the last time they were cleared? As a suggestion, reboot the modem to clear the counters, and check back in say 24hours. How much have the counters incremented? If they are rapidly incrementing, I'd DEFINITELY involve your ISP.
Regards |
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kevinds Premium Member join:2003-05-01 Calgary, AB |
kevinds
Premium Member
2018-Jun-8 10:53 pm
said by HELLFIRE:Otherwise the boxed values are of concern In the box, the left column is showing without-errors, odd title, but that is the 'good' column. The uncorrectable are the problem ones and they are factors smaller than the good, I see no issues with the posted data Unerrortable No Errors Table or simply 'No Errors' |
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to Anon68678
Hi Anon68678, For instance this is the outcome for today while Iam 'online' since 1 hour. Upstream levels have too been indicated within it. 2.5 Mbps or so ... I get for Upstream on 'good' days Street amplifier is located around 60 meters or so from my place. Hathway is my ISP - » hathway.com/Broadband/Ho ··· roadbandInputs will be sincerely appreciated. Thanks. |
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2 recommendations |
Anon02aac
Anon
2018-Jun-9 2:18 am
Yea, that looks normal. Maybe your getting a big spike of them I can't see right now, but everything else looks great. Can you post the logs? I think that will be more telling. |
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Hi ! I do not find any explicit option indicating - "Log" here! Under "Firewall" menu we have - Local log & Remote log & under 'VPN' we have this - Event log. Please refer to the attachment & suggest if this the one you would like explore more ? |
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saurabhdua |
to Anon02aac
..& finally, a look at today's update :- Should I ask for "line change" or laying down an afresh service cable to my home on account of these - Correctables & Uncorrectables ? Is this a - 'service cable issue' or the overall lack of maintenance on the part of my ISP ? Can't I bring down the 'latency' even more by addressing these issues ? I mean, blitzkrieg response times ?! |
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kevinds Premium Member join:2003-05-01 Calgary, AB
3 recommendations |
kevinds
Premium Member
2018-Jun-11 11:32 am
said by saurabhdua:Should I ask for "line change" or laying down an afresh service cable to my home on account of these - Correctables & Uncorrectables ? Is this a - 'service cable issue' or the overall lack of maintenance on the part of my ISP ? It is normal and perfectly ok to have a few.. Even on perfect systems, you won't see 0. Correctable errors are ok too. What you need to look at is the percentage or ratio of good to bad. 1.43 billion good with 2200 bad, isn't a problem. And no, you can't change the latency |
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Vchat20Landing is the REAL challenge Premium Member join:2003-09-16 Columbus, OH |
to saurabhdua
As mentioned by Anon above, knowing whether the vast majority of these were during a short period, a 'spike' as it were, or a relative constant over a long period of time could say a lot as well. If you can reboot the modem or clear those numbers and monitor the stats periodically to get an idea, that'd also be a useful point of data.
A spike could be something as simple as maintenance being done at some point on the lines while you weren't paying close attention. |
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to saurabhdua
+1 to kevinds ' response. In terms of ping latency, a) to WHAT are you worried about, and b) do you have any ways / means to regularly measure that? If all you're doing is running a ping test once in a blue moon, I'd say get something better into place. Regards |
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Thank you very much! I suppose Iam having no real issues over here, so I should stop cribbing over little Ups & downs ! Great Support! Thank you all. |
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kevinds Premium Member join:2003-05-01 Calgary, AB
2 recommendations |
kevinds
Premium Member
2018-Jun-12 2:29 am
said by saurabhdua:I suppose Iam having no real issues over here, so I should stop cribbing over little Ups & downs ! You said you are getting disconnects though? Little ups and downs? Is your connection stable or not? |
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to saurabhdua
Does the modem generate any sort of (sys)logs? Those may be of use to you, especially if they can be correlated to these "up and down" events.
Regards |
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Hi ! Well No. It doesn't generate any kind of logs & I have checked that from interface (192.168.1.1) a several times. Today Iam online since > 2 hrs & here is the - 'Picture perfect' |
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