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amanbirdi

join:2001-12-02
Toronto, ON

Problem with Rogers.......

Hi. Since Saturday my connection has been horrible. Whenever I'm downloading or uploading something, I start off fast then all of sudden it drops to zero, and then after a while it goes back up. Here's a line test.

»/quality/nil/751224

I've never had this problem before.. Rogers has been pretty stable. I'm running Windows XP and I don't have a router. So if someone could help me, I'd really appreciate. Thanks.



elusion
Premium
join:2001-10-25
Scarborough, ON

You are experiencing severe packet loss at ure end. I don't think there is anything anyone can do, its up to you, to get on rogers' case, to get them to fix it.
--
-In the game of broadband, sometimes you win some, sometimes you loose some-



amanbirdi

join:2001-12-02
Toronto, ON
reply to amanbirdi

Thanx for the reply.



elusion
Premium
join:2001-10-25
Scarborough, ON
reply to amanbirdi

NO prob, but just make sure to call rogers, and BUG THE $#!+ outta them, make sure they fix your problem.
--
-In the game of broadband, sometimes you win some, sometimes you loose some-



Soden

join:2001-10-23
York, ON
reply to amanbirdi

It's nothing new. Rogers network is so full of bugs it's beyond repair. I imagine they'll work out the kinks within a year or two though.



Canadavey

join:2001-04-06
GTA
reply to amanbirdi

said by amanbirdi:
Whenever I'm downloading or uploading something, I start off fast then all of sudden it drops to zero, and then after a while it goes back up.
Sounds like it could be a signal problem coming into your house... Either that or the modem is starting to crap out. Either or, it's a trouble call.


--
You are unique - Just like every body else.


train wreck

join:2002-01-26
Scarborough, ON
reply to amanbirdi

rogers sucks



Exit
Premium,ExMod 2002
join:2001-04-10
Canada

Packet loss like that does happen. I had it on and off for a while but then it just stopped. I guess Rogers fixed it.

You should give them a call and ask them to check things out. Get em to check all the levels of your modem. Save your self some time and power cycle your modem before you call.

Steve
--
18.98Ghz of Cancer killing power commin at yah.



amanbirdi

join:2001-12-02
Toronto, ON
reply to amanbirdi

I called them up and there was a recorded message, it said that they were experiencing internet service interruptions in my area. I will give them a call again tomorrow if the service doesn't get any better. Thanx for all the replies.


Fila7

join:2002-04-29

amanbirdi...I think that recorded message by Rogers means your neighbours have already bugged them about the problem.



train wreck

join:2002-01-26
Scarborough, ON
reply to amanbirdi

why is it that when you call rogers tech support, the recorded message asks you to enter your phone number to 'better direct your call', and after that you're connect to a tech support person who again asks you for your number.



amanbirdi

join:2001-12-02
Toronto, ON

Well when I called they didn't ask me for my phone number.


erikleung5

join:2002-03-30
Scarborough, ON
reply to amanbirdi

Rogers support ask you 3 things,
1. Your name
2. Phone number
3. Area code

They ask me every time. Their number is
1-888-288-4663
Call them at midnight or early morning ,then you don't have to wait or transfer your call to the machine.
Because Rogers support is Toronto base.



train wreck

join:2002-01-26
Scarborough, ON
reply to amanbirdi

everytime i call they ask me for my phone# before i get connected to tech support, then the tech support ask me for my phone#, address, and postal code.



travisc

join:2001-11-09
Uxbridge, ON

Many companies do this. Pretty much any automated system (at a credit card company, for isntance) will ask you for it and then the CSR seems to never have the information on hand.

Wait, Rogers sucks, so they must have invented the practise. They're responsible for the bubonic plague, too, the bastards.


RedEyz

join:2001-12-10
Ottawa, ON
reply to amanbirdi

Actually, Rogers Support is both Toronto and Ottawa based. And I think Edmonton and Hamilton aswell, if I'm not mistaken.



amanbirdi

join:2001-12-02
Toronto, ON
reply to amanbirdi

It seems that Rogers has resolved the problem in my area. Here's a line test:

»/quality/nil/752162

Thanks a lot, I really appreciate all the help.