O Canada! > Canadian > Rogers > After 5pm EST anyday = Super Ping Spikes...

After 5pm EST anyday = Super Ping Spikes...

Have you called Rogers about this? There is a good chance that the problem is your modem or something else close to your house like the phub.

Also can you post your results for the line test
»/linequality

Steve
--
18.98Ghz of Cancer killing power commin at yah.

reply to RiXoR
You're on the same gateway as me. There are way too many people connected to our gateway and Rogers has known about this problem for quite a while. Every time I speak to them they say they're still working on it. They only started segmenting our area at least 1 month ago, and I was told it wouldn't take more than 1 week. Before that I would complain and they wouldn't do anything about it, until more people started complaining. Call rogers and give them this ticket number: WFR189938 and ask what's happening.

reply to RiXoR
I have called and emailed rogers many times... and the slowdowns are only at night... anyway... here is my line quality test:

»/quality/nil/755737

reply to RiXoR
ex shaw areas for rogers are a wreck... complain to them till they give u a new docsis compliant RCA modem

reply to RiXoR
I don't know much about computers... so...

How will this DOCSIS modem help me get more stable speeds?

And I doubt rogers will give me a new modem =(

reply to RiXoR
well u'd be moved to a different node... and docsis is way more advanced then what u have now... u have the motorola modem rite?

reply to RiXoR
Yes, I am using the motorola cybersurf.

I'll try to call and email them asking for a new modem.

But, from reading other people's experience with rogers, they will not replace your modem unless it is not working.

They only give NEW subscribers the new equipment.

reply to RiXoR
they won't give you a new modem. this area is only equipped for motorola modems.

reply to RiXoR
nope its not... its now docsis compliant
a guy on the MTMC phub got a docsis modem after complaining to rogers for a long time... they just called him and told him they were gonna swap his modem
now he gets 6ms pings to the 1st hop and gets like 2200/370 speeds...

reply to RiXoR
what area does he live in (intersection)? i'm gonna call soon and see if they'll swap my modem to a docsis one.

reply to RiXoR
I don't know much about computer terms and such.

What should I say when I call rogers to make them give me a new DOCSIS modem?

reply to RiXoR
tarek he lives around mcnicoll and midland or something... i dunno exactly
rixor ur area mite not be docsis compliant yet
if u call just tell them about ur ping spikes and speeds... make it even worse then it is on the fone... tell them u heard a few users were contacted about swapping their modems after complaining for a long time about speeds and pings

reply to RiXoR
I just got off the phone with tech support. They said the ticket is still pending and he couldn't tell me much about the segmentation cuz he didn't have access to that info. Regarding docsis, he said I have to speak to someone in network design or a technician in order to confirm whether or not the area is docsis compliant. He wasn't sure that it was because the preferred modem that was listed was still Motorola.

reply to RiXoR
My tech guy said that everyone else in my area is pinging and doing fine and that I was the only one getting these massive ping spikes and lag.

He said I already had a ticket open and told me to wait a few weeks (!).

I guess all I can do is wait it out.

reply to RiXoR
Talk to friends and other people in your neighbourhood and see if they're getting the same problems you are. Tell tech support that you know people on your hub that are getting the same unstable connection as you are and that they're being told different stuff from you. Waiting isn't what you should do, you should be nagging them. Call a few times a week and insist that they do something.

reply to RiXoR
I'm at Mcowan and 16th, my pings are much worse:
Pinging 24.101.200.1 with 32 bytes of data:

Reply from 24.101.200.1: bytes=32 time=70ms TTL=19
Reply from 24.101.200.1: bytes=32 time=871ms TTL=19
Reply from 24.101.200.1: bytes=32 time=90ms TTL=19
Reply from 24.101.200.1: bytes=32 time=1032ms TTL=19
Reply from 24.101.200.1: bytes=32 time=90ms TTL=19
Reply from 24.101.200.1: bytes=32 time=351ms TTL=19
Reply from 24.101.200.1: bytes=32 time=410ms TTL=19
Reply from 24.101.200.1: bytes=32 time=50ms TTL=19
Reply from 24.101.200.1: bytes=32 time=110ms TTL=19
Reply from 24.101.200.1: bytes=32 time=60ms TTL=19
Reply from 24.101.200.1: bytes=32 time=340ms TTL=19
Reply from 24.101.200.1: bytes=32 time=40ms TTL=19
Reply from 24.101.200.1: bytes=32 time=51ms TTL=19
Reply from 24.101.200.1: bytes=32 time=340ms TTL=19
Reply from 24.101.200.1: bytes=32 time=521ms TTL=19
Reply from 24.101.200.1: bytes=32 time=240ms TTL=19
Reply from 24.101.200.1: bytes=32 time=80ms TTL=19
Reply from 24.101.200.1: bytes=32 time=360ms TTL=19
Reply from 24.101.200.1: bytes=32 time=110ms TTL=19
Reply from 24.101.200.1: bytes=32 time=310ms TTL=19
Reply from 24.101.200.1: bytes=32 time=300ms TTL=19

Ping statistics for 24.101.200.1:
Packets: Sent = 21, Received = 21, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 1032ms, Average = 277ms
if I check from outside to this gateway, I get a nice steady
ping time between 10 to 30 ms.
I have been complaining for months and follow up weekly.
My modem is a motorola cybersurfer, this modem is docsis
compliant by the way. I have been thinking about buying my
own modem, I read a post from a user in London who did this
and claimed much higher speed, but I was not able to get in touch with him for more details.
I have had techs from rogers check everything. I have my modem connected very close to where the cable comes into the
house and ethernet from it to my firewall. I have tried different combinations of modem location but no change.

reply to RiXoR
McCowan and Steeles:

Pinging 24.100.16.1 with 32 bytes of data:

Reply from 24.100.16.1: bytes=32 time=475ms TTL=58
Reply from 24.100.16.1: bytes=32 time=203ms TTL=58
Reply from 24.100.16.1: bytes=32 time=133ms TTL=58
Reply from 24.100.16.1: bytes=32 time=60ms TTL=58
Reply from 24.100.16.1: bytes=32 time=102ms TTL=58
Reply from 24.100.16.1: bytes=32 time=237ms TTL=58
Reply from 24.100.16.1: bytes=32 time=161ms TTL=58
Reply from 24.100.16.1: bytes=32 time=153ms TTL=58
Reply from 24.100.16.1: bytes=32 time=62ms TTL=58
Reply from 24.100.16.1: bytes=32 time=52ms TTL=58

Ping statistics for 24.100.16.1:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 475ms, Average = 163ms

reply to RiXoR
"My tech guy said that everyone else in my area is pinging and doing fine and that I was the only one getting these massive ping spikes and lag.

He said I already had a ticket open and told me to wait a few weeks (!).

I guess all I can do is wait it out."

the're just talkin shit
thats what a tech told me... and i knew it wasnt true... the next day i called and another tech told me that my area and most other ex shaw cable areas are heavily congested... never belive what they say...

reply to rixor
I'm on mtmc too. sheppard/midland.
had rogers installed 2 weeks ago, and was provisioned with a cybersurfr -- no box, (recycled?).

At least I know it's not just me that's experiencing this.

Tried benchmarking my speed by ftping to the free user webspace at member.rogers.com, but my u/l kept timing out from packet loss.

Started ping'ing gateway with 1472 Byte length at 1 second intervals.
Got something like 40% packet loss.

32 byte pings showed tons of jitter.
Statistics: Out 100, in 96, loss 4%, times (min/avg/max) 15/105/500 ms

Emailed tech support about it, not exactly holding my breath.

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We are currently investigating this issue. We could not find a
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please contact us by phone at 1-888-288-4663, or fill out the online
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