| The kind of service you dream of Despite many of the horror stories out there about DSL installation, here is a very positive experience.
I found out about BrainLINK while shopping around for a new ISP. Someone I knew had dial-up through them, and liked it, so I decided to sign up. Not only were their offers MUCH better than my ISP at the time, but they also offered DSL for a reasonable price!
Around the same time my boyfriend had problems with his ISP and was shopping around as well. I told him about BrainLINK and he looked into it and discovered that they even offered dial-up in Cambridge, where he lived at the time. So he signed up as well.
It didn't take long for me to realize that BrainLINK is the jack-pot of ISPs. In February I opened my account with them. Most of the dealings were with Morella, Amar and Sharon, who are some of most knowledgeable and pleasant sales reps I have ever experienced. Particularly Morella, who I thought was giving me exceptional service because I was special, but then discovered that she gives equally great service to all the people I have recommended. In May I signed up for DSL with them, and 3 weeks later I was connected! The most attractive part about their offer was the fact that I didn't have to commit to a 2-year contract. While I waited for my line to be installed, they kept me updated about every step in the process.
Since then I have enjoyed a fast and reliable connection which up to this point was down once for a few hours due some repair work on Covad's end. BrainLINK returned my support call within 30 minutes and updated me on the situation. They also offer back-up dial-up for these situations.
Both my boyfriend and I have been recommending BrainLINK to our friends and clients and will continue to do so. 
Susanne Schropp |
