 TransitManPremium,MVM
join:2000-09-05
Dayton, OH
kudos:1
 ·RoadRunner Cable
| Now Who's Next If Bazillion is gone, closed up shop and no one is there to answer the phones, how are those subscribers going to get their lines un-provisioned to go to Speakeasy.net or through the Covad Safety Net program?
It was my understanding that it takes a written release to change providers, unless Covad was the CLEC in this area.
Further, it shows what a lack of fore thought and planning by the upper management to the regards of those who did pay for their service. They basically dropped them into the nearest river with "concrete overshoes" and no lifeline to even help support them.
Bazillion may be gone, but those in the management end must answer to those that did pay the bill, faithfully and on time. Where did that money go? And what recourse do those subscriber's have?
To those who lost their service, my thoughts and prayers go out to you and hopes that you can get reconnected to DSL or dial-up soon. |
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wilken
join:2000-11-03
Eden Prairie, MN | Well, I got a nasty email message in my inbox just now informing me that Bazillion would be unable to continue my services.
I wonder when the actual turn-off date is going to be, since I obviously still have a connection right now.
It also sounds like they are stealing about 30$ from me. Of course my credit card has been charged 49.95 for January, and its only Jaunary 14th right now... They still owe me 17 days of service... |
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Anon
| reply to TransitMan
Im sure that they gave covad permission to release all subscribers to other ISP's. Covad will allow this even without the ISP's permission, if they are in default, as long as they are not in Chapter 11 bankruptcy. Just so you know covad.net and speakeasy are not your only choices. You can go with whom ever you wish.
[text was edited by moderator] |
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 h2oski
join:2000-09-19
Canton, MI | reply to TransitMan
one of my customers had bazillion, (their decision not mine)I signed up with covad.net about two weeks ago when all of this started with bazillion. I called covad.net sat night and they said they are switching my line to their service and this might take up to 48 hours, so i may experience some down time. I guess all of bazillions lines automaticly got released on saturday. bottom line call covad.net now!! it could take up to a month for a new provider ie: speakeasy to switch your line (that is what xo told me), supposedly covad.net will keep you up and running. I guess we have no other option but to let them try to keep our service up untill we can find another provider. |
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Anon | Thats not necessarily true. Covad is attempting to continue uninterrupted service REGARDLESS who you switch to. Dont be fooled into thinking you have to go with Covad.net. The key is to do it ASAP. Once your switch is in the process does not take that long. They do 1 batch run per day to do the previous days requests. www.futurenet.net |
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 rach
@chicago-05-10rs.il.d | reply to TransitMan
Dsl providers are not legally allowed to switch service from bazillion without a release signed or bazillion filing for bankruptcy. Former bazillion customers do, however, have the option to start a new line of service, with the standard waiting period, as opposed to switching their service which takes about 72 hours. Bazillion should be there to sign the release forms; but until then, we are stuck. |
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| reply to TransitMan
Covad has a form that you must fill out. In fact, when you sign up with another ISP they will send you the form that allows you to switch from the Covad routers to your new carrier. |
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| reply to TransitMan
I spoke with both covad.net and speakeasy today. If you switch to covad.net, you don't have to worry about the release form ... Covad and Bazillion have worked it out internally so that's not necessary. If you switch to Speakeasy.net, they posted a self-release form(today) that you have to fax to speakeasy (»www.speakeasy.net/ellis). You have to know your order number and Covad circuit number to fill out the form. The guy on the phone said the VP went down to meet with Covad today to make sure everything is going as smooth as possible.
All of this really sucks ... I've only had my Bazillion DSL for about a month and now the damned thing is gone! Hopefully the switch won't take more than a few days. |
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criznag
join:2000-08-23
Kansas City, MO | Does ANYONE know if you have to sign a one year agreement with Speakeasy? I was thinking of Covad.net but I won't even be here for 12 months! Please, I cannot seem to find out this information. |
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| reply to rach
I was a Bazillion and my service was disconnected so I called CAIS Internet and now everything is good so far. All I did was order a new line because I couldn't switch ISP's |
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| reply to criznag
Last time I checked, both Covad.net and Speakeasy required 12 month contracts. However, I'm not sure now. The other day Speakeasy was charging $89.95 a month for IDSL service. Now their back to charging $59.95. Maybe they are changing their service terms for Bazillion customers?
[text was edited by author 2001-01-17 13:09:24] |
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criznag
join:2000-08-23
Kansas City, MO | Since when does Speakeasy charge $59.95 again? When I tried to switch on their web site, it still came up as $89.95. They seem impossible to get ahold of over the phone, but we'll see. If the price is indeed $59.95, that is definately something to look at. |
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| I'm not sure when they made the switch. But I checked twice today at http://www.speakeasy.net/ellis and it comes up with $59.95. The package is called HotWire Plus (residential 144/144 IDSL, 2 static IPs, 2 e-mail accounts). However, there is still a $99 transfer fee. No info on whether or not its a 12 month contract.
Covad.net actually works out to be a little cheaper if you count the free month and no transfer fee into the mix.
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criznag
join:2000-08-23
Kansas City, MO
| I see it, thanks. I was picking the wrong plan. I really want to do it, but since I am only going to be here for about 8 months, it's ridiculous to do a year contract. I signed up for Covad.net, but E-mailed them to cancel it. I do not want to pay for the service and not use it! There must be some way to get out of these contracts, but all places say no.
[text was edited by author 2001-01-18 00:16:42] |
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Anon
| said by Edelstein:
I see it, thanks. I was picking the wrong plan. I really want to do it, but since I am only going to be here for about 8 months, it's ridiculous to do a year contract. I signed up for Covad.net, but E-mailed them to cancel it. I do not want to pay for the service and not use it! There must be some way to get out of these contracts, but all places say no.
[text was edited by author 2001-01-18 00:16:42]
Yeah, pay the termination fee or keep paying for the service. The only other way out would be to find an ISP will do it month by month. But that will be hard to do, as it stands now they don't even see any $$$ from you for about a year. Thus there is no incentive for them not to require a contract.
-Matt |
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criznag
join:2000-08-23
Kansas City, MO | But wouldn't they rather have my money for 8 months then not have any of my money at all? That just dosen't make any sense. It took like like 4 months to hook me up, they will never make all that money back. I guess this is why all these companies are going out of business.. |
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| reply to dklawson
I'm trying to find the $59.95 rate for IDSL on Speakeasy.net. I do not see a package called HotWire Plus listed anywhere. All of the 144/144 IDSL packages are listed at $89.95. Does the cheaper rate really exist? Can someone provide the link.
Also, if you switch ISP's via Covad.net, which ISP do you go with (e.g., DSL.net, Concentric, Speakeasy, etc). |
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Anon | reply to criznag
said by Edelstein:
But wouldn't they rather have my money for 8 months then not have any of my money at all? That just dosen't make any sense. It took like like 4 months to hook me up, they will never make all that money back. I guess this is why all these companies are going out of business..
Say it costs them $200 to get you connected (really low, especially if they had a truck roll).
Your $54.95 (That's what covad.net is charging me) * 8 =$439.60.
Subtract the $200 cost for your install and they are left with $239.60 as profit. Now pay for that T1, 24x7 customer support, etc... You'll see that they are making very little per month.
In short, it's better for them to not take your money. The resources would be better spent for someone who will be there for the whole year, so they can recoup the costs and even make a profit.
Problem with DSL is that the costs are relatively high to get it installed and the companys won't see a profit for a while. It's sort of like the early days of cellular. They were giving phones away that cost $400, hoping to make it back on the 1 year contract they sold you (with limited minutes).
-Matt |
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BTM
join:2000-10-03
Acworth, GA Reviews:
 ·Atlantic Nexus
| reply to BazillionHR
I spoke with a Speakeasy rep yesterday asking about how to get the Hotwire Plus (I also could not find it on the website). He said that only a portion of the IDSL customers would qualify (I believe those using the Telesurfer accounts at present, but I don't remember exactly). If you sign up for the IDSL service and qualify for the Hotwire plus, then you will get it for 59.99, if not then it's 89.99. I went ahead and signed up without being sure of which version of IDSL I had... I could care less at this point. Not going back to dial-up and I will NOT use Bellsouth (my ILEC) for any amount of money. |
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