O Canada! > Canadian > Rogers > need help!!!

need help!!!

Ok there could be a million reasons you are gettin this bad service.

Firstly when was the last time you got a new modem or called rogers to ask them to check your modem levels? I had a problem like this, not as extreem but I noticed that my speeds were going down and down over time. I called them and they said my modem levels were out of wack. So they came and gave me a new one and it got a little better but not up to par for what I was paying. So the tech called someone else and they came and did some other tests on my line. I ended up needing a new line to my house from the box on the street. That made my speeds even better but still not good enough. I called again and this time they sent someone who knew what they were doing. They came and said my line levels were fluxtuating. So he went out and checked out some stuff and said the whole street was messed. So a week later a new node and some other stuff was put in and bam 2500/380kbs speeds.

The point of my story is that you should call Rogers and tell them what is going on and ask them to check things out for you. If they say nothing is wrong the tell them you want to only pay for roger lite because that is the speed you are getting. Then ask them to come still and check things out for you. That means mode and line levels.

Truth is that they don't care that much which is sad. So you are gonna have to fight to get someone out if they say no. Keep calling until its fixed. If you are a pain to them they will want to shut you up. So call and call some more.

Steve
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18.98Ghz of Cancer killing power commin at yah.

thnx a lot! n uh.. i never did get a new modem.. i've had that modem since i was with shaw.. it's been... 4-5 years...
[text was edited by author 2002-06-17 18:16:40]

reply to elva lover
heh same phub as me... i'm gettin around 2000+/370+
i'm on the docsis modem tho
back when i was on the motorola platform i used to get speeds like 1000/28 during the day too
i suggest canceling ur rogers and then ordering it again after like a month
u'll get the docsis modem and get speeds as good as mine

uh.. they sed there was like.. an $80 reconnection fee? correct me if i'm wrong cause that's what a tech said...

reply to elva lover
they didnt charge me any fee... i got it back after like 3 months tho...
anyway just call em and ask em if ur area is docsis compliant... if it is (and i'm sure it is) tell em u'd like to test and docsis compliant modem cuz u'r thinkin of buying one... just try to convince them to give u a docsis modem
thats what my friend did and they changed his motorola to a ericsson... he went from like 60/32 speeds sometimes to 2500/380 @ all times... and pings went down alot...

whoa.. haha i gotta try that then.. (once i get outta school)

thanks for all the info!

You can try this,

Unplugging your modem
Taking out all the wires
let the modem sit for a bit
Unplug the cable wire from the wall, let it cool down(its probably warm), switch the cable around(what was at the modem gets switched over to the wall and vise versa), plug everything back in.

Go check your Network Card manufacturers site for updated drivers, make sure they are up to date, and check speeds(after a reboot).
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...:::M.A.U.1.0.8:::...

er.. i don't think i can do that.. because i'm in the basement and the wire that goes to the wall.. goes through the ceiling to somewhere...

okie.. i just talked to a tech and he wouldn't let me send him my dslreports speed tests he told me to use the toast.net ones. for some reason the toast.net ones give faster results? the result @ tost.net was about 912kbit down (no up) and i argued it's not a valid test because the file was so small (400k) and that 1 result can't proove much. also, it's not even close to the new 1500kbit d/l but he said it's over 100kbyte d/l so it's all good. i told him about how my first hops (tracert) r like.. 300ms and he's like that's still good.. wtf? he told me to do ping results and my average pings were over 100-200 and he said they are acceptable! he then talked to a supervisor (or so he said) and he said i wasn't eligable for any kind of credit for discount because there seems to be nothing wrong with my connection (at that moment) and even tho i'm gettin less than 56k upload speeds, there are no guarantees. wtf? also, it seems that while i was talking to that guy my speeds were ever so slightly higher than before or even now because i just did everything he told me to do again, and i get crappier results again???? wtf!

reply to mau108

said by mau108:

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You can try this,

Unplugging your modem
Taking out all the wires
let the modem sit for a bit
Unplug the cable wire from the wall, let it cool down(its probably warm), switch the cable around(what was at the modem gets switched over to the wall and vise versa), plug everything back in.

Go check your Network Card manufacturers site for updated drivers, make sure they are up to date, and check speeds(after a reboot).

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reply to elva lover

said by elva lover:

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okie.. i just talked to a tech and he wouldn't let me send him my dslreports speed tests he told me to use the toast.net ones. for some reason the toast.net ones give faster results? the result @ tost.net was about 912kbit down (no up) and i argued it's not a valid test because the file was so small (400k) and that 1 result can't proove much. also, it's not even close to the new 1500kbit d/l but he said it's over 100kbyte d/l so it's all good. i told him about how my first hops (tracert) r like.. 300ms and he's like that's still good.. wtf? he told me to do ping results and my average pings were over 100-200 and he said they are acceptable! he then talked to a supervisor (or so he said) and he said i wasn't eligable for any kind of credit for discount because there seems to be nothing wrong with my connection (at that moment) and even tho i'm gettin less than 56k upload speeds, there are no guarantees. wtf? also, it seems that while i was talking to that guy my speeds were ever so slightly higher than before or even now because i just did everything he told me to do again, and i get crappier results again???? wtf!

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reply to elva lover
i have an almost similar problem as u elva lover but my speeds are a bit lower than yours...i e-mailed them and they asked me to send them a tracert and ping to www.squigly.com and they said i have no problems and if i want to inquire some more just reply with my ticket number blah blah...after reading this topic, i think it would be better to call them...is that right?

reply to skillton

said by skillton:

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said by mau108:

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You can try this,

Unplugging your modem
Taking out all the wires
let the modem sit for a bit
Unplug the cable wire from the wall, let it cool down(its probably warm), switch the cable around(what was at the modem gets switched over to the wall and vise versa), plug everything back in.

Go check your Network Card manufacturers site for updated drivers, make sure they are up to date, and check speeds(after a reboot).

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ok u sound worse then rogers tech support...

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okie.. i called once again.. this time, the techie said he did some modem level/line level checks and everything was ok. he said that there's some extensive work being done in my area though. I got one of those letters in the mail telling me that there was going to be some work done where ur cable tv AND internet won't work for a few hours (i don't know if that'll make it any better though) anyways, he said that it would be no use (and waste of money) to send a guy out to check on a line that's perfectly fine. but at least this guy gives me 1 month credit... bleh.. i think i should keep calling until they give me a new modem or find out the real problem.

reply to mau108

said by mau108:

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said by skillton:

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said by mau108:

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You can try this,

Unplugging your modem
Taking out all the wires
let the modem sit for a bit
Unplug the cable wire from the wall, let it cool down(its probably warm), switch the cable around(what was at the modem gets switched over to the wall and vise versa), plug everything back in.

Go check your Network Card manufacturers site for updated drivers, make sure they are up to date, and check speeds(after a reboot).

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ok u sound worse then rogers tech support...

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How is that?

This helped me

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reply to elva lover
Well if they fix it by doing what ever work they are doing then you dont need to keep calling. Wait a bit and see what happens then

Steve
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18.98Ghz of Cancer killing power commin at yah.