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skillton

join:2000-09-14
Scarborough, ON

rogers is doing something about my packet loss!

oh my god i cant belive the're actually doing something

Dear Rogers Valued Subscriber,

Thank you for emailing the Rogers Hi-Speed Internet Electronic Support
team. We appreciate hearing from our subscribers regarding our service.

In researching your inquiry we have found that our Network Operations
Center has identified a problem in your area. They are currently working
towards resolving the problem and we ask for your patience with the
matter.

We have submitted a trouble ticket to our Network Operations Center to
determine what the problem is and when it will be corrected. When
calling or emailing in for further updates, please refer to reference
number (WFR00242029).

We hope we were able to assist you. If our email did not completely
answer your questions or you would like further assistance please feel
free to visit our Customer Support page at »www.rogershelp.com.
You can also fill out the online form provided on the site to contact
our email department. If you need to contact us by phone, our number is
1-888-288-4663.

Regards,
John B.

Rogers Hi-Speed Internet
Electronic Support Group

Customer Support: »www.rogershelp.com
Email: internetsupport@rci.rogers.com

Rogers Hi-Speed Internet Support
KMM3112350C0KM

Original Message Follows:
------------------------
»/speedresults/···4/798646

look at the line quality test i ran. i get up to 25% packet loss. this
is unacceptable.



xRAGEx

join:2002-02-18
Stoney Creek, ON

you can shove those tickets right up your... well, you know
once, they were processing my ticket for about 4 months!
hope you have better luck


drprat

join:2002-02-02
reply to skillton

HAHAHAHAH.... i don't mean to burst ur bubble, but i've received that email before.... u should have really gone to the phone first though... in the last 8-12months i've had atleast a dozen trouble ticket out (including tickets that covered an entire area, not only me)... at the moment i have three tickets... one is supposedly resolved, while the other two have been in "pending" status since April... no updates, nothin.... u can only hope that they will not handle your situation in the same manner..... but then again, it's ROGERS!... sry....



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

Hahaa, Rogers' "Trouble Tickets" are exactly what they seem, TROUBLE. Nothing ever gets resolved, I've been given reference numbers to these tickets, the next day they disappear without being solved, or they are entered into their system as being solved and problems still persist. This has gotten much worse since Rogers split off from @Home. You just gotta love Rogers tech support.
--
Crunch for »www.team-discovery.com/



skillton

join:2000-09-14
Scarborough, ON
reply to skillton

i was just being sarcastic



OLDb34tBoX
Premium
join:2001-03-07
reply to skillton

Yeah right skillton, you looooooove Rogers.



skillton

join:2000-09-14
Scarborough, ON
reply to skillton

uhh
sure............
i never loved rogers..... its a hoe... i dont love hoez