| Good, Decent, Fair, Bad.. Very bad! When I first got Easystreet almost 2 years ago, they were really the only ISP here offering DSL besides US West. So I went with them, service was instaled and working withint the week. For the first 18 months or so I only called tech support once and thats because one of my IP's was malfunctioning and was not working. That got straightened out after a week or so and service stayed steady. Then I wanted to upgrade my account to a Business line. So I got the Corporate DSL. Then got an email with my 14 new IP's and how to use them.. something funny there, the requirements to use those IP's was that I would need a 700 dollar router. That was something they didnt mention to me, so I cancled the corporate account a day later and went back to my enthusiast account. Then the next month I got a bill for almost 300 dollars!!! I called, they said they got it fixed and supposedly they credited me for the mistake. No credit ever came, so I just dropped the subject. Then the next month, what? a 150 dollar bill?!?! I called at least 5 times leaving messages before they finaly called me back, they say the fixed it, again, but they didnt offer credit. All was good. Then a downtime came that lasted a few days. No reason as to why it happened, they blame the telco but on my Easystreet dialup service, I couldnt get out onto the net wither, even though it dialed just fine. Clearly Easystreets fault yet they deny it.
And for the next 2 months 150 dollar bills came, I called numerous time to get it fixed, no replies. Then, they e-mail me with a threat about me port scanning my network. I rgulary run port scans on about 500 IP's. Those IP's are ones that I own on other networks. I run portscans every other week on those IP's to make sure no weird services are running (no trojans and such). But, I decided that after 2 years of scanning, and never detected a trojan, that things were fine, so I agreed, and halted my port scanning (even though port scanning is NOT outlined in thier TOS as wrong).
And here I am, month 4 of the 150 dollar bills, while they should only be 80 dollar bills. And no reply from them, no nothing. Service has actualy gotten a little bad too, my ping times are going up, and download speeds are going down. After several tech calls they say it must be "my computers fault", even though my frien who also has Easystreet has noticed ping increases too.
For the last month Ive been looking for a new ISP to get out of this shitty arrangement I have wiht Easystreet.
For a while, Easystreet was fast, reliable, and fairly inexpensive, but since they wont let me use a regular individual account, I have to pay 80 for a SOHO even though I offered to take down my server as long as I could have the individual account.
Easystreet has got to be one of the worst ISP's I have had to deal with, MSN is actualy better in the support department.
If your looking for ISP's, stay away from this one unless you are HEAVILY business oriented and plan on doing co-location there. |
