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OLDb34tBoX
Premium
join:2001-03-07

Has anyone tried to cancel their Rogers yet?

Well, my new ISP (AEI) is working very good now, so it was time to cancel Rogers, I talked to a sales representative about canceling my line, I told her, "because of the bandwidth cap that was proposed to me 3 weeks ago". She says, "can I put you on hold?"
"Yeah, okay.."

10 minutes later she come back on the line and says, "I'm so very sorry sir, I have a sales technician who would like to talk to you."
"Yeah, alright"

Then this guy came on the line and asked if I wanted to cancel my service, I said, "yeeeesss"
He said, "is there any particular reason why?"
"Yeah, because of the bandwidth cap that was proposed in my area, I don't enjoy signing up for one service then having the sheets get pulled over my eyes as you 1/2 my service and continue charging me the same amount as the original bandwidth I was signed up for."
He goes, "sir I assure you, Rogers will be introducing a higher speed service soon..."
"..Yeah, but I don't want to pay more"
He continues, "Right now every Rogers customer is paying the same flat rate, when this new faster service is announced ..."
Then I just cut him off, "Listen, I would like to go ahead and just cancel my service now"
"Sir, a assure you, you won't be disappointed with the faster service that will be announced in the future.."
"I told you already, I don't want to hear what you've been told to say, now let me cancel right now, or I'll personally give you the modem myself!"

--Silence---

He comes back, "When would you like us to cancel Rogers High Speed Internet?"
"As soon as possible"
"Could you give me a date?"
"What is the earliest you've got?"
The tech, "Tomorrow between 8 and 11am, I can send a technician to pick up the modem"
"Is that the earliest you've got?"
"Yes"
"That good enough, fine, thank you."
"Thank you for choosing Rogers High Speed Internet, have a good day"
"Bye"

This guy would not quit on me, I told him that I already have a new service, I told him AEI. He was asking me so many questions, that are supposed to make a customer think, "Hmm, should I really cancel?"
That was the most annoying phone call I had to make this year. Glad it's all over with now...*phew*
[text was edited by author 2002-07-20 15:58:06]



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1

LOL reminds me of a bug that would not die..



shaner
Premium
join:2000-10-04
Calgary, AB
reply to OLDb34tBoX

Yeah, Rogers has always been very aggressive in trying to save the sale. For cable, internet and cellular.
--
I got my Sympatico HSE in a London box. Where did yours come from?


illusionis

join:2002-07-03
Canada

I checked out AEI, plus EVERY ADSL provider on canadianisp that's less than $50/month.... NONE are available in my area...

I recently moved to one of those new areas, where everything's still under construction

Anyone got a solution? I don't really care about speeds as long as it's 50kb/sec download, 10kb/sec upload, cheap, and no limits.


neeloy

join:2002-03-08
North Las Vegas, NV

reply to shaner

quote:
Yeah, Rogers has always been very aggressive in trying to save the sale. For cable, internet and cellular.
Isn't your company?
[text was edited by author 2002-07-20 17:54:06]


shaner
Premium
join:2000-10-04
Calgary, AB

Oh sure, Neeloy. Bell does what they can to try and save the sale, but they usually offer stuff the customer wants. Rogers has this annoying habit of ramming their service down your throat when you try to cancel. They don't give you any breaks, they just try to make you feel like a moron. At least that was my experience when I cancelled my cell service and cable with them.
--
I got my Sympatico HSE in a London box. Where did yours come from?


neeloy

join:2002-03-08
North Las Vegas, NV

True, but by offering customers these ridiculously low offers, they have given all these expectations to people that they can't maintain. Bell has been offering a ridiculously cheap service to undercut Rogers and hoping that once they had won the sales, they would be able to up their prices and people would stay with them. Whether this strategy will work or not is still to be seen. I'm not saying that I agree with what Rogers has done, just that I can see it being necessary for them to take this step to maintain some margins in the present environment. As far as trying to convince customers to hold out on them? Well I think its a nice idea, but I doubt it will work.


Ritz8

join:2001-10-31
Young America, MN
reply to OLDb34tBoX

I would of told them "fu*king cancel my account or i'll beat ur face in with a bat" lol...You dont want to know what i say to telemarketers, they piss me off so much :P



shaner
Premium
join:2000-10-04
Calgary, AB

That's good. Take it out on people who are just trying to make a living. If you don't like it, hang up. There is absolutely no need ever to be rude to a telemarketer.
--
I got my Sympatico HSE in a London box. Where did yours come from?



Dark_Cobra

join:2002-04-12
North York, ON
Reviews:
·Rogers Hi-Speed
·FreePhoneLine
reply to OLDb34tBoX

hey, beatbox, im looking at AEI too... im plan to order it when i get a modem... i just wanted to know wut modem u got, how much and from where??? i know AEI sells them for 150-inter. 200-exter. is that where u got urz, and the price u paid??? and how good is it?... im lookin at a 3MBit line, if that wut u got...

i want to lose my rogers ASAP... im getting sick of the service...

oh, and like wut Ritz said... dont let a big corp push u around... with out u, they wouldnt have made ne money... when i cancel... i dont intend to let them try to talk me into some new service... im just going to say 'ether u come and get the CM and cancel, or im not paying...' its as simple as that... if they want, they will try to take u to court... and sue u if they dont come and get it... thou they will look stupid, and the judge will laugh in their faces... u asked for the service to be cancled, and dont want it, thou they will argue if u dont want it, y u still used it... but ether way, ull win, theyll lose...

latz
--
-AMD T-BIRD 1.2GHz -OCed to 1.344Ghz - 256Meg - 4x 32 AGP - 39.5Gig - ROGERS (*CRAP*) CABLE - XP PRO - 2000 PRO- I AM IMMORTAL, I HAVE INSIDE ME BLOOD OF KINGS, YEAH, I HAVE NO RIVAL, NO MAN CAN BE MY EQUAL



elusion
Premium
join:2001-10-25
Scarborough, ON
reply to OLDb34tBoX

I will reply for him(hope he doesn't mind), I just wanted to answer your question quickly. He got the external Daewoo modem for $200.00, its amazing, seen with my own eyes, and he is at borderline for the service, and it is the 3.5 mbits/800 kilobits connection, the pings are a little lousey but he is working on getting that fixed, btw the modem looks really nice.
--
In the game of Broadband, you always loose when you go the Rogers route.I'm not Canadian :P



Dark_Cobra

join:2002-04-12
North York, ON

Thx green... i still want to know, is it the 1 they sell, or did he get it from some where else?
thx
latz



elusion
Premium
join:2001-10-25
Scarborough, ON
reply to OLDb34tBoX

He got it from them, sorry, I thought I stated that. he also had a problem with the modem they sent him, would only connect for 10 minutes then would loose sync, but they sent out purolator to give him a new one, and it works like a charm, he is tweaking like mad. Nice connection though, apart from the pings.



Dark_Cobra

join:2002-04-12
North York, ON

ight, thx, that wut i wanted to know... i think i saw a post of his, when he got it... its like a goldish colour or smthin???

newayz thz green

latz



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

Telemarketing should be freakin illegal, its invasion of privacy, persistent people trying to sell you sh*t over the phone, they should DIE along with their freakin employer....
--
Crunch for Team Discovery!
Also visit www.ihaterogers.ca



shaner
Premium
join:2000-10-04
Calgary, AB

HiVolt, they can't sell you anything if you would just hang up! It's just like pressing mute on your remote when the commercials come on. I guess door to door sales is out for you too.
--
I got my Sympatico HSE in a London box. Where did yours come from?



Dark_Cobra

join:2002-04-12
North York, ON

haha, if he hate telemarketers that much... id hate to be a door-to-door salesman!!!lol!!!... or even takin donations...lol...:):):)

latz



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to OLDb34tBoX

You mean this


OLDb34tBoX
Premium
join:2001-03-07

reply to OLDb34tBoX

HAHAHAHA!!!..Nice one Ferrari, thar she blows..LMAO!!

Actually pings are getting better, »ny-monitor.dslreports.com/tweak/···a=normal
[text was edited by author 2002-07-21 08:36:27]



Dark_Cobra

join:2002-04-12
North York, ON

in that test, ur connection type is normal, isnt it PPPoE??? or does it make that much of a diff???



OLDb34tBoX
Premium
join:2001-03-07
reply to OLDb34tBoX

Actually it's RASPPPoE. No it doesn't make a difference.



Dark_Cobra

join:2002-04-12
North York, ON

oh, ok, i didnt think there was ne diff...



fredsnothere

join:2002-03-09
Toronto, ON
reply to OLDb34tBoX

I didn't have any problems canceling my Rogers Internet. I called them and they said it would be disconnected within 24hrs. They allowed me to return the modem at a Rogers Video/Cable store. Of course they asked why I was canceling and I did said to them it was because of the speed caps and the way they were quietly doing it hoping no one would notice. The first guy I talked to was shocked to hear my speed was cut in half. He then put me through to the accounting department. The accouning guy knew of the speed reductions and said a number of people had been calling the last few weeks to cancel their service as well. Typical of Rogers that only half their employees know what the heck is going on!



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to shaner

You know what's the worst, they just start babbling without giving you a chance to say "I'm not interested".... "Hi my name is Sherry and I'm calling to let you know that Toronto Star is having a special on blah blah blah for 5cents less than it is on the news stand....." and they go on and on.... Don't even get me started on door to door salesgeeks. When i had a dog, it sneaked out once and it bit one of those Jehova's Witnesses in the ankle when they were trying to "convert me". Them two ran away as fast as they could, lost half their evil propaganda on my yard.
--
Crunch for Team Discovery!
Also visit www.ihaterogers.ca



Dark_Cobra

join:2002-04-12
North York, ON

lmao
hahahaha



shaner
Premium
join:2000-10-04
Calgary, AB
reply to HiVolt

Hahaha! Are you the unshaven guy in the coffee stained, wife-beater undershirt? Sorry, that's just the image that popped into my head, HiVolt.
--
I got my Sympatico HSE in a London box. Where did yours come from?



Stetson$
It's Raining Justice In Iraq
Premium
join:2001-07-13
The Hiway
reply to OLDb34tBoX

Any dealings you have with *ROGERS*.....have the persons employee number and also if possible have a micro cassette to record their comments.....A friend of mine is going thru a suit with them right now.....the reason he is winning is because of his evidence that he aquired with these items.It all started with the introduction of their Digital TV.....and has expanded to their Internet Service.He caught them in many lies and false promotions,and from what i understand he is about to gain a settlement from them......Stet
--
SOMETIMES YA FEEL LIKE A NUT......SOMETIMES YA DO'NT!!



rAfChOw
Premium
join:2001-03-19
Toronto, ON
reply to HiVolt

said by HiVolt:
When i had a dog, it sneaked out once and it bit one of those Jehova's Witnesses in the ankle when they were trying to "convert me". Them two ran away as fast as they could, lost half their evil propaganda on my yard.

ROFL!
Oh God. That's a good one.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to shaner

said by shaner:
Hahaha! Are you the unshaven guy in the coffee stained, wife-beater undershirt? Sorry, that's just the image that popped into my head, HiVolt.

Hahahah shaner, sometimes i get lazy and dont shave for a few days... but i dont wear stained shirts or beat a wife I don't have, LOL.
--
Crunch for Team Discovery!
Also visit www.ihaterogers.ca