Cox Virginia Freak Show > OMFG!

reply to pnh102

Re: Equal time please

you know, it did show a bunch of red for a while...... until we got tired of it. there have been about 3000 posts on this site(and still rising) concerning ONLY the crappy service in NoVA, from back when roadrunner was here, continuing through when cox kicked them out. Not to mention that fairfax county is one of, if not THE richest county in the US (per capita). That cox is doing such a bad job in the area (considering the $$) is surprising. Service HAS been getting better for some in the area, including me, but it has been getting WORSE for many others. I cant place all the blame on cox, however. Media general left them with the crappiest system to upgrade. Considering, i think we HAVE had an equal amount of time/posts on this site compared to our crappy service. Im sure you've heard it, but come to NoVA and see for yourself. Either you will be fine, like me, and avoid complaining, or you will have the worst service you can imagine for months on end, with maybe a week or two of good service stuck in.
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"We own the night." -Ding Chavez (Ninja)

I have had Cox since April and have had nothing but problems with it since. I live in Herndon, VA and I think it really sucks that if you want cable internet they are the only company you can get it through. The day they came to hook up our service the tech brought a modem gave it to us told us he didnt have any cable long enough to reach and we would have to get our own and hook it up. Not knowing any better at the time we did this. We have had about 6 or 7 techs out since to try to fix our service. Our internet goes out about 20 to 30 times a day for at least a minute each time. Now it has been two days (since Sunday) that we have had no service at all. We call customer service they always try to make it sound like it is our problem not theirs and they cant send someone out until Wednesday. Every time a tech comes out they tell us it is not our problem that it has something to do with upgrades or router problems every person has a different excuse. It seems there should be some way to take this higher than the crappy customer service that you get when you call. Shouldnt their be some lawsuits or something for paying for a service that you are not receiving (granted they give us credits for the days that we call in but thats only if we have the time to take to call them every day and complain and go through the same story over and over again and get transferred around). If anyone knows what I can do about this or where I can file official complaints with the county or COX or wherever I need to go please email me at cbrubeck@cox.net and let me know. I am so frustrated. I am on dial up right now because we have no service. I had to sign up for the free AOL trial just to be able to get online when they charge $50 a month for a service I dont have. Please help!!!!!