Presidents Hotline, Everyone should phone!
The Presidents hotline (aka, Customer Service Center)is a place to phone when you need someone to get something done. It is also known as the appeals division (I think). Each time I have phoned, information is taken regarding the issue and a specialist is assigned the case to follow through and ensure every possible thing is being done. I will have to admit each time I have phoned, things have gotten done. I would advise every one here to go straight there and file your complaints. 800-722-2300, Option 3 (for problems your verizon service center has not been able to resolve for you) Good Luck.