Los Angeles, CA
|reply to bigjoesmith |
Re: Ever have your Sprint ION/ Biz DSL line cut?
In 2 or maybe 3 of the cases for me, a regular installer would grab the line pair at 5pm or later to use in a "last install of the day" for local dialtone. Our neighborhood was short of line pairs, and the Sprint lines do not have a dialtone or measurable voltage that an installer without a Suntester can detect -- and they skip the procedure for calling in to get permission to take a pair. This is the "it's late, I'm tired, this is the last install, and I can't find any good wires to do my last install so I'll grab these 'unused' ones case."
In a couple of the cases, they would detach the pair at the local "B box." After the first time, I made sure my lines were "red capped" at the B box (for ION and then for the new Sprint Biz DSL pair). Red capping wasn't enough (I learned) -- we had to get a tag on the pair at the B box that said, in essence, "we mean it even if you can't hear or measure anything."
In one case, after new cable was installed in my area, during the install process, the line was disconnected from my NID at the pole, necessitating 2 extra Sprint and SBC/PacBell trips. I had been watching that pole box to make sure no one screwed it up -- but someone got access to the property and disconnected the line. It was not anything that Sprint or SBC authorized.
Because of your experience (previously noted in this forum), I was watching for Sprint order management problems. It was not the case in any of these disconnects. These were SBC problems -- the SBC installers who made the errors were clearly identifiable in at least 3 of the cases. I wonder if there was any follow up inside SBC??? In the pole box case that bordered on sabotage, I wonder as well...
In the case of my employer, who has had several midnight to 3am line cuts of an NAS line on Verizon, I really really wonder.
never had a problem since up on ION in April 2001 through now on BIZ DSL
my only problem was the freakin SWBELL ilec working with them from October 2000 through April 2001 just to get converted
ION was a great idea, Sprint as a CLEC just didn't have the political pull needed to force the ILEC's to share the broadband ballgame
my opinion...ION failed because of the monopolized last mile by the greedy freakin ILEC's