VAREP
join:2002-08-19
Herndon, VA | reply to i87
Re: Equal time please I have had Cox since April and have had nothing but problems with it since. I live in Herndon, VA and I think it really sucks that if you want cable internet they are the only company you can get it through. The day they came to hook up our service the tech brought a modem gave it to us told us he didnt have any cable long enough to reach and we would have to get our own and hook it up. Not knowing any better at the time we did this. We have had about 6 or 7 techs out since to try to fix our service. Our internet goes out about 20 to 30 times a day for at least a minute each time. Now it has been two days (since Sunday) that we have had no service at all. We call customer service they always try to make it sound like it is our problem not theirs and they cant send someone out until Wednesday. Every time a tech comes out they tell us it is not our problem that it has something to do with upgrades or router problems every person has a different excuse. It seems there should be some way to take this higher than the crappy customer service that you get when you call. Shouldnt their be some lawsuits or something for paying for a service that you are not receiving (granted they give us credits for the days that we call in but thats only if we have the time to take to call them every day and complain and go through the same story over and over again and get transferred around). If anyone knows what I can do about this or where I can file official complaints with the county or COX or wherever I need to go please email me at cbrubeck@cox.net and let me know. I am so frustrated. I am on dial up right now because we have no service. I had to sign up for the free AOL trial just to be able to get online when they charge $50 a month for a service I dont have. Please help!!!!! |
