Let the decommissioning begin! in Sprint ION http://www.dslreports.com/forum/r4439572 en Sun, 29 Nov 2009 23:02:05 EDT Sun, 29 Nov 2009 23:02:05 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4700749 insomniac : Private Virtual Circuit.

and now that I've actually gone to page two and have seen other people post the same thing, I wish I could delete my post.
[text was edited by author 2002-10-13 15:55:41]
]]> http://www.dslreports.com/forum/remark,4700749 Sun, 13 Oct 2002 15:51:21 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4544382 popanot : PVC - Poorly Valued Customer, Paltry Valued Contract...]]> http://www.dslreports.com/forum/remark,4544382 Fri, 27 Sep 2002 10:16:14 EDT Re: Sprint No Longer Offering BizDSL http://www.dslreports.com/forum/remark,4532791 goldfinger00 : The HSD network was built using SPVC's. {Soft Permanent Virtual Connections}]]> http://www.dslreports.com/forum/remark,4532791 Thu, 26 Sep 2002 01:38:08 EDT Re: Sprint No Longer Offering BizDSL http://www.dslreports.com/forum/remark,4532403 phrider : It would be nice if it was a permanent virtual circuit. It was only a private virtual circuit...

For those that have not been discontinued, see »Is the Sprint Biz DSL discontinuation legal? and move fast.]]> http://www.dslreports.com/forum/remark,4532403 Thu, 26 Sep 2002 00:36:47 EDT Re: Sprint No Longer Offering BizDSL http://www.dslreports.com/forum/remark,4531833 herris : Permanent
Virtual
Circuit]]> http://www.dslreports.com/forum/remark,4531833 Wed, 25 Sep 2002 23:31:47 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4528253 phrider : I lost IP connectivity in Los Angeles on the evening of September 17, but the DSL modem remained synced. Yesterday, my DSL modem lost sync.]]> http://www.dslreports.com/forum/remark,4528253 Wed, 25 Sep 2002 18:36:28 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4521520 anon : Like BigJoe, I got two letters in the mail from Sprint. One was the standard "we're shutting the service off, and giving you $400 for the trouble" letter. I'll probably send a nasty-gram to the FCC, because they're offering their new DSL product in the Seattle area... just at a higher price for lower speed. Seems to me that bailing out of their contracts because they'd rather charge a higher price ought to be illegal, but I doubt that'll go anywhere.

What really got my blood boiling was the second letter. It read, effectively, "Unless you tell us by TOMORROW that you don't want your e-mail and Web hosting account permanently terminated on SATURDAY, we're going to do that." Great PR move there, guys. If this is how they treat business customers, I wonder how they treat residential customers? Oh wait, I know--I had ION!

I already have the replacement for Sprint Business DSL. I ordered my Verizon Wireless phone on Monday; they called to confirm that my new phone shipped today. So there goes Sprint PCS. When I cancel that account, I will switch my home long distance from Sprint (to avoid the $5.95 monthly fee that will be imposed when I no longer have Sprint PCS), and I'll be completely done as a Sprint customer; all that's left will be to sell my stock.

I'll also be posting my experience to internal distribution lists at work, for anyone there who is considering doing business with Sprint to factor into their decision.]]> http://www.dslreports.com/forum/remark,4521520 Tue, 24 Sep 2002 23:33:35 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4520251 bigjoesmith : Still up in Seattle, but with a crippled connection. It's slow and appears very bursty and appears to be dropping packets, but I'm not investigating.

However, today I finally received a letter from Roberta Winger, Director Customer Care, that "Sprint is withdrawing the Sprint Business DSL service it currently offers in your area....As a result your Sprint Business DSL service will be discontinued as of October 31, 2002." Sprint also mentions a credit of $400 for my troubles (ha, if they only knew).

I wonder if I should pester them for a functioning service for the last month. Or call to terminate now to avoid another month's bill.

Perhaps the final irony is that I actually got two letters from Roberta Winger, for two separate accounts. Those of you following my saga with Sprint in this forum will know that ever since the early ION days, Sprint has, for some unknown reason, had two open accounts for my service (which is for just one line). This has caused numerous problems (like double billing, etc.) that I've lived with for 2 years now because I loved the ION speed. Perhaps the last laugh will be mine if Sprint does, indeed, credit me $400 for "each" account.]]> http://www.dslreports.com/forum/remark,4520251 Tue, 24 Sep 2002 21:38:11 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4519129 jDyno : Gone in Herndon, VA - even after I signed up with them and they said I wouldn't be shut off if my new install wasn't completed by the 16th. Switching to Verizon now. And writing a letter to the Better Business Bureau. I'd suggest all in similar situations do the same. More than one Sprint employee lied to me back in July and up through today telling me I wouldn't get shut off, and now my entire business is paying for it - dearly.
--
"A little less conversation. A little more action." -- Elvis Presley]]> http://www.dslreports.com/forum/remark,4519129 Tue, 24 Sep 2002 19:47:48 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4518509 phrider : It's a matter of trust. The lack thereof.

Today I got my replacement to Sprint Biz DSL running. Rather, my replacements: ATTBI cable internet service and Cyberonic/ Worldcom DSL and a Nexland Pro800 Turbo dual WAN router.

Why two? I no longer trust any one provider to keep me from deep trouble just when I need the service the most.

On the Friday before Labor Day weekend, my Sprint line went down. Sprint took its time calling PacBell even though, based on experience, about 90% of my service disruptions have been line cuts by PacBell. This is in spite of my jumping up and down (as politely but as encouragingly as possible) on Friday afternoon. Sprint insisted on a Sprint truck roll to verify the obvious, so PacBell wasn't called until the Tuesday after Labor Day. I was out for exactly 96 hours -- because of a PacBell line cut. Oh, and I had a major client project over that weekend, which was delayed because of my need to switch to dialup for access. So I decided to minimize the chances of that happening very often again.

My Cyberonic DSL order was already going (1.5Mb down/ 768Kb up for $50/month no contract and 1 IP). PacBell proved true to form and screwed up the install on a line that had previously had PacBell as a DSL carrier (yes, I had successfully cancelled that a long time ago, for sure). I got that moved over to my fax line, which seems to be working just fine. Time from order to live was 45 days for 2 attempts; time from re-order on the new line to in-service only took 18 days.

Cyberonic achieves upload speeds that are as fast as my old ION and Sprint Biz DSL lines. The download however only achieves 1.3 Mb. The pings and hops to Boston are about the same as ION/Biz DSL.

Immediately after Labor Day, while waiting for the Sprint line to get re-lit, I ordered the cable internet service (because I am convinced that PacBell will continuously screw up any competing DSL provider and, at this time, I'll be &@^#'d if I'll give them more money directly). Time from order to line fully installed was 7 days, even though we did not have cable service already at my home. Ping times to my Boston office from LA are 20% lower than Cyberonic or Sprint with 7 fewer hops, upload speed is capped at 250Kb or about half of what my ION/ Sprint Biz DSL line achieved.

Monthly Cost:
$45 for cable service
$50 for DSL
$95 per month Total or about $25 per month less than the "ION Transition Customer Plan" $120 on Sprint Biz DSL, or $65 per month less than the full price with 2 year or until Sprint quits $159 plan.

Setup
$399 for Nexland dual WAN router
install costs for cable ($16) and DSL ($99).

HOPEFULLY this will be more reliable. So far it seems nearly as fast. Oddly, the VPN back to the office seems faster, possibly because of the lower ping times via ATTBI.]]> http://www.dslreports.com/forum/remark,4518509 Tue, 24 Sep 2002 18:54:32 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4516752 anon : Still up and running in Seattle, and nary a peep from Sprint. The network seems to have held up remarkably well. The evening that Chicago and Los Angeles died, we had a minor service interruption, but beyond that everything has worked as normal. Additionally, Earthlink's SMTP server inexplicably began relaying mail for my IP again.

Meanwhile, we're paying for two DSL connections, plus a phone line. I don't trust Sprint though, and I trust Worldcom even less, so hopefully between the two one of them will keep working.]]> http://www.dslreports.com/forum/remark,4516752 Tue, 24 Sep 2002 15:58:16 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4514874 soamelt :
said by phrider See Profile:
said by soamelt See Profile:
They are not, well were not shutting down in KC and Seattle
Does that mean the decision is changing on Seattle and / or KC?
I believe that it is changing in Seattle, Houston, DC, New York and possibly some other areas. I think some areas they were keeping, now they are not. Others they were getting rid off, but now are keeping. I'll see what else I can find out from some people who work there.]]> http://www.dslreports.com/forum/remark,4514874 Tue, 24 Sep 2002 12:08:10 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4505069 phrider :
said by soamelt See Profile:
They are not, well were not shutting down in KC and Seattle
Does that mean the decision is changing on Seattle and / or KC?]]> http://www.dslreports.com/forum/remark,4505069 Mon, 23 Sep 2002 12:54:25 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4504504 soamelt : They are not, well were not shutting down in KC and Seattle, so that is why you still have service and the 9/16 dead line does not apply to either you BigJoe or Alan.]]> http://www.dslreports.com/forum/remark,4504504 Mon, 23 Sep 2002 11:29:41 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4498748 bigjoesmith : I've still got connectivity in Seattle, but the connection is very very slow and problematic. I may look into seeing if I can resolve what the problem is, but probably not...I've given up on Sprint.]]> http://www.dslreports.com/forum/remark,4498748 Sun, 22 Sep 2002 18:33:05 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4475808 anon : Well, I've almost made it to Friday here in Seattle, and everything's still working (with the exception of the Earthlink mail server, which I still can't relay through). I'm furiously downloading everything I think I'll need from work in the next 6 months. :)]]> http://www.dslreports.com/forum/remark,4475808 Fri, 20 Sep 2002 00:46:36 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4474211 falkclan : still on in a suburb of KC
--
Alan Falk]]> http://www.dslreports.com/forum/remark,4474211 Thu, 19 Sep 2002 22:07:20 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4471737 davidmi58 : Unplugged my BizDsl modem yesterday and retired it. Went from Ion, to Bizdsl, now to AT&T Broadband. I feel like I am in a death spiral.

It is the end of an era. It has been a great ride while it lasted.

I am afraid I will never see bandwidth like that again anytime soon unless a new, cheaper tech comes along that people know how to sell.

If a big company like Sprint couldn't make it work, I don't know who could. RIP Spint DSL. ]]> http://www.dslreports.com/forum/remark,4471737 Thu, 19 Sep 2002 18:19:13 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4469089 soamelt :
said by phrider:
said by soamelt:
However you don't have any connectivity because Sprint canceled your PVC.
What's a PVC?


Private Virtual Circuit]]> http://www.dslreports.com/forum/remark,4469089 Thu, 19 Sep 2002 13:05:39 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4468168 peachion7 : Well,

Finally they are pulling the plugs from everywhere, shutting down equipment (DSLAM, TNX, Routers, ... etc), soon I will hear the liquidation from Sprint on these used equipment.

Well, who would have thought that the stupid mistake from Exec. could make a lot of people's life in chaos, and burning investor's money to a toilet in 3 years. Cheers to those ID10T Exec. who still rules Sprint. God bless who already got laid off and people who will be laid off.

I hope Exec. of Corporate America take off their fancy sunglasses and really pay attention what they have done to their faithful employees. ]]> http://www.dslreports.com/forum/remark,4468168 Thu, 19 Sep 2002 11:04:03 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4466593 anon : A PVC is a private virtual circuit. It's what transports you from the DSLAM to the Internet via Sprint's ATM cloud.

I'm still online here in Seattle as of 1:30AM 9/19, although I'm posting this from my non-Sprint IP so I don't make it easier for them. Earthlink's mail server no longer recognizes my IP as one authorized to use their mail servers, though; no biggie, Sprint doesn't block port 25 so I'm just sending from my own mail server. So far, Chicago, Denver, Dallas and Los Angeles are gone... is anyone else still up?]]> http://www.dslreports.com/forum/remark,4466593 Thu, 19 Sep 2002 04:29:56 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4464786 phrider :
said by soamelt:
However you don't have any connectivity because Sprint canceled your PVC.
What's a PVC?]]> http://www.dslreports.com/forum/remark,4464786 Wed, 18 Sep 2002 22:50:52 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4460322 qazwsx22 : I died is LA last night (9/17) too.

I placed my Speakeasy order today. They have a GREAT interface for account management.

I picked them over Covad, because Covad insists on giving you a box that does nat/dhcp that you plug you systems into. You can't be directly on the internet with them.

And Cyberonic is a great deal, but doesn't support my CO.]]> http://www.dslreports.com/forum/remark,4460322 Wed, 18 Sep 2002 14:27:34 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4460176 Exec9 : Well they pulled the plug in Chicago 9:01 PM CST 17-SEP-02.
Now what to do with this dedicated line and Zyxel 652 Router, that Cyberonic/Worldcom says they cannot utilize.

They told me @ 12000 ft out.. I wont reach 1.5/768.

Sux.. I was at 4.1/864.

Looks like ATTBI @ 1.5/256 for now until they go tierd, then I can go 3.0/384.

Heh , I wish I could go back 4 years in time, when it was 10/1.1 for $35/month ;)

What progress we made.
[text was edited by author 2002-09-18 14:11:33]
]]> http://www.dslreports.com/forum/remark,4460176 Wed, 18 Sep 2002 14:09:44 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4459127 soamelt : You still will have sync for a few days, possibly longer. The LSR (which is just the order to cancel the circuit)still has to be processed by the ILEC, which usually takes a few days. So your loop is still there and the circuit is still up, so therefore you still have sync. However you don't have any connectivity because Sprint canceled your PVC.]]> http://www.dslreports.com/forum/remark,4459127 Wed, 18 Sep 2002 11:24:54 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4456746 phrider : Down in LA at 9:50pm PDT Tuesday. Still have sync but no connectivity to gateway.
[text was edited by author 2002-09-18 00:58:01]
]]> http://www.dslreports.com/forum/remark,4456746 Wed, 18 Sep 2002 00:57:15 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4453722 anon : I never got a letter here in Seattle, although a Sprint rep said that I'd be decommissioned 9/15 when I called to ask (around the time people here started getting letters). Of course, I never got a letter than ION would be cancelled either; I only found out when I didn't have phones anymore (and no, sorry, we can't port your numbers out either).

I ordered a Worldcom loop from Cyberonic that was turned up last week; if it turns out that Sprint isn't cancelling us this time around, I'm sure they will cancel us eventually, so we might as well have the backup connection in place. I hate paying $170 a month for connectivity, but it's preferable to continually rearchitecting my network with almost no notice (as I've done TWICE now... once when ION was cancelled, and this time around).]]> http://www.dslreports.com/forum/remark,4453722 Tue, 17 Sep 2002 20:01:54 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4452898 falkclan : did you guys get letters SAYING it would go away?
--
Alan Falk]]> http://www.dslreports.com/forum/remark,4452898 Tue, 17 Sep 2002 18:52:08 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4451067 robbin : Down in Austin at 2:00 pm]]> http://www.dslreports.com/forum/remark,4451067 Tue, 17 Sep 2002 15:35:13 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4449510 anon : Still alive in Chicago]]> http://www.dslreports.com/forum/remark,4449510 Tue, 17 Sep 2002 12:20:24 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4446507 tracyt : Guess five or six hours makes a lot of difference.....]]> http://www.dslreports.com/forum/remark,4446507 Tue, 17 Sep 2002 00:10:20 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4445469 tomas3168 : I am down in denver.... dead. ]]> http://www.dslreports.com/forum/remark,4445469 Mon, 16 Sep 2002 22:36:23 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442853 tomas3168 : Sasbns: I am going with Cyber also once i get a landline installed. I dont know who provides the local loop tho. Hopefully not qwest.
But in the mean time, I bought a Richochet modem and will be wireless. Its slower than dsl but it works no problems.
I wish i could get cogent fiber. I could come up with 1k a month. Maybe sell it to my neigborhood. ]]> http://www.dslreports.com/forum/remark,4442853 Mon, 16 Sep 2002 18:44:03 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442597 CaptSternn : If I hadn't worked for Sprint last year I would have thought this a joke. Having had worked for Sprint, this could actually be for real! Sprint never could get anything automated to work.]]> http://www.dslreports.com/forum/remark,4442597 Mon, 16 Sep 2002 18:21:08 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442585 robbin : The faster you get everyone disconnected, the sooner you will be out of a job. Sorry, but I believe in keeping people employed. I will now do my part here by not helping. ;)]]> http://www.dslreports.com/forum/remark,4442585 Mon, 16 Sep 2002 18:19:50 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442550 anon : I am a Sprint Employee who is disconnecting customers. Apparently there was a problem with the automated script used to cancel everyone and we now need to do manual disconnects for those customers the script didn't work for. So if everyone who still has service please post your H6 number so we can you off the network as fast as possible. We really need your help here! Thanks in advanced!
]]> http://www.dslreports.com/forum/remark,4442550 Mon, 16 Sep 2002 18:15:06 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442541 davidmi58 : Alive in Chicago]]> http://www.dslreports.com/forum/remark,4442541 Mon, 16 Sep 2002 18:14:16 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4442177 robbin : Still on in Austin.]]> http://www.dslreports.com/forum/remark,4442177 Mon, 16 Sep 2002 17:40:31 EDT Re: Sprint No Longer Offering BizDSL http://www.dslreports.com/forum/remark,4442173 herris : Live in Dallas.]]> http://www.dslreports.com/forum/remark,4442173 Mon, 16 Sep 2002 17:40:07 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4441833 sasbns : I'm still live in Denver too.

Tomas, which provider are you going to next? I'm trying Cyberonic but I have to wait for Sprint to clear the line. I got a second line thru Qworst but it had a load coil on it that prevented me from getting DSL on it.]]> http://www.dslreports.com/forum/remark,4441833 Mon, 16 Sep 2002 17:05:48 EDT Re: Let the decommissioning begin! http://www.dslreports.com/forum/remark,4441457 tomas3168 : I am still live in denver.]]> http://www.dslreports.com/forum/remark,4441457 Mon, 16 Sep 2002 16:29:14 EDT Let the decommissioning begin! http://www.dslreports.com/forum/remark,4439572 soamelt : Everyone should be gone by tomorrow!]]> http://www.dslreports.com/forum/remark,4439572 Mon, 16 Sep 2002 12:47:37 EDT