 cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC | Adelphia's bandwidth standards revealed!!! Ok, for once this is a serious "revealed" thread.
Here's Adelphia's standard for bandwidth...10K per customer. That's right folks, 10K per customer. I have it in writing.
A single T1 line is supposed to support 150 customers according to their standards.
At this point I have to recommend to ANYONE that has another "high speed" option available to persue it. You will never be satisfied as long as these standards are in place. If you have good service now, enjoy it while it lasts...again I have those standards in writing.
Oh and the excuse for why they haven't added the additional bandwidth here yet...they're still waiting on a quote from Sprint....
More to come once I finish digesting their response.
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Powerlink, your reason for dialup |
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| Well, I suppose that, after reading this link :
»bofh.ntk.net/BastardGlossary.html
I can imagine that they (Adelphia) really do think that we (Adelphia users) are stupid beyond recovery. That is a link from Hob's Links.
If they (Adelphia) think that we (Adelphia users) are stupid, it goes to follow that they wouldn't think that we could find the information such as that above.
Good find  |
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 panth1The Coyote
join:2000-12-11
Boca Raton, FL | reply to cbyrd
Adelphia's bandwidth standards revealed!!!
...next on FOX! |
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 ergibbsTo Be FreePremium,ExMod 2001-05
join:2001-03-07
on the ocean
kudos:1 | reply to cbyrd
You wouldn't mind posting your writing, would you? |
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cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC
| I'll scan it in as soon as I get the rugrats in bed. Whether she realizes it or not (probably not) Mrs Baker has done nothing but add fuel to the fire with her response to the complaint. You'll enjoy some of what is said, I promise you.
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Powerlink, your reason for dialup
[text was edited by author 2002-10-19 19:49:40] |
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cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC | reply to cbyrd
Ok, you asked for it.
Now there's quite a bit that I could say about the letter, in fact so much that I'm not sure where to start exactly.
First, Adelphia is claiming that they never advertised any particular speed. They are not saying that they only advertised "up to"...they are saying that the never advertised any speed at all, and they even attached 2 newspaper ads. They of course neglected to attach the flyers which had "up to 3Mpbs" on them...I have some I'll be sending her.
Second, within the span of a single paragraph, Adelphia first denies that there is a problem, claims that 10k (not 10K...I know it was a typo but I'm being nitpicky today) is adequate per customer, and claims that a single T1 is adequate to serve 150 customers....on a service that advertises "up to 3Mbps down"....but wait there's more.
In that same paragraph, Adelphia selectively posts average usage numbers instead of peak usage numbers (I'll be sending her those as well since apparently she didn't have access to them). But yet, even though there is no problem...they have supposedly "ordered" 5 additional T1 lines (we only had 3 to begin with...) to relieve the non-existent congestion. Now I ain't know math wizard, but it does seem strange to me that you would install 150% additional bandwidth in an area that has no problems to begin with....strange huh?
Of course, they are still waiting on quotes for those additional lines...going on 3 months now. Last time I got a quote from Sprint it took about 3 days.
Lastly, they are quite proud of the fact that in the last 3 months, they have had nearly 11% of their customers in this area complain about the service. Of course they don't admit that 40 complaints out of 372 in 3 months is 11%...they say it's "less than 4% per month"...well hell, in that case it's less than 1% per minute...Woohoo!!!!
There's much more to come ladies and gentlemen. But for now I leave you with the response in all it's glory.
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Powerlink, your reason for dialup |
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| oh that is too funny...i wonder if the adelphia execs think about sending out something like before they actually do it because it will surely wind up online..
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4
| reply to UNDERTHECLOUDERSPORT
Some AOL user made the following comment
"I can imagine that they (Adelphia) really do think that we (Adelphia users) are stupid beyond recovery. That is a link from Hob's Links."
I am not entirely sure the point you are trying to make here. I put that page of useful links up for my own pleasure and to help members of this group. The page is on my own personal website hosted by Earthlink. The page is maintained in my own time using my home computer and my Earthlink dial up connection. The only thing Adelphia about it is the links to their powerlink and Corporate websites. I believe the link that you quote was actually given to me by the person who started this thread Cbyrd.
As the page appears to be causing offense I will of course remove it.
Hob
oh and hey MR AOL user...here is another page for you to take offense at
»www.bbspot.com/SiteBlender/aol_technica/
[text was edited by author 2002-10-19 21:50:28] |
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 Webmaniac$That's Mentally DebilitatingPremium
join:2002-07-24
Sharon, PA | reply to cbyrd
And serveral people were/are NOT happy with Adelphia's UPLOAD speed! This sounds like a lot more than the 128kbps (kilobits per second) I am suppose to be "capped" at.
THANK YOU VERY MUCH cbyrd!
If you have other interactions (dated after this document), please pass it along, if you don't mind! (PM or through this forum)
This indirectly helps me in my "inquirey" action. Lending credibility to my "inquirey", of course indirectly.
8-D
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Webmaniac(Disclaimer: My comments represent theoretical examples, my opinion, attempt at humor, or nothing at all) |
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cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC
| Well, it's clearly a typo.
Even though council was apparently copied on the letter, as well as the VP of Residential Data and the Director of Residential data...something tells me they never actually read the response...I'm almost sure that council didn't.
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Powerlink, your reason for dialup
[text was edited by author 2002-10-19 21:56:10] |
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The 10k referenced to is actually an industry standard and based upon "average" of usage at any given time, and is used by the industry for deployment planning as a baseline. (ya gotta start somewhere...)
the number of users who "just grab e-mail" or for the chat stuff, far outnumber the powerusers. This is what drives the "Average" down.
And I tend to believe her when she says they're waiting on Sprint, ya ever dealt with them? It can be very very frustrating.
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so much work to do, so little time |
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cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC
| Actually, yes I have. My last quote took 3 days, and that included a backhaul from Rocky Mount.
And I realize that the 10K reference may be valid...once you get to a certain scale. It's pretty damn funny though when you actually have the nerve to say that a single T1 line can support 150 customers on a network that advertises potential speeds nearly twice what that single T1 is capable of delivering.
It's just like physics....the laws that govern things on a macro scale break down once things get smaller. While 10K per customer may be valid when you've got a DS3 and 4500 customers...those same rules simply do not work when you have 3 T1 lines and 372. A single customer can consume 75% of the available bandwidth in that situation, and two customers can bring the entire system to it's knees.
The best part of all though is that they have halted new installations based on my complaint, even though it is invalid.
EDIT: I will admit that Sprint may not be cooperating or may be dragging their feet since they are rolling out DSL in these very areas...but that's what AT&T and MCI are for right....if it takes 3 months to get a quote, to you really want to buy it? You'll notice in the letter that they apparently already have quotes from AT&T and MCI/Worldcom.
What's even better though is I hear this isn't the first time that additional bandwidth has been "ordered" but really hasn't been.
[text was edited by author 2002-10-19 22:18:43] |
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 SkellBasherYes Sorto, I'll take my Prozac
join:2000-10-22
Niagara Falls, NY | reply to Webmaniac$
"This indirectly helps me in my "inquirey" action. Lending credibility to my "inquirey", of course indirectly."
It would help much more if you could actually spell INQUIRY.
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If ignorance is bliss, why aren’t more people happy? |
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cbyrdWhere's The Any Key?
join:2001-07-11
Murfreesboro, NC | Perhaps you could lend your proofreading skills to Ms. Baker's office, apparently her copy staff is quite lacking
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Powerlink, your reason for dialup |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to SkellBasher
Falc dude noticed
"It would help much more if you could actually spell INQUIRY"
As meatloaf once said
You Took the words right out of my mouth
Hob
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Heimlich has another maneuver which no one ever talks about, because it usually results in two broken wrists and a bent penis. |
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Hickerx2God Bless The U.S. Military
join:2001-03-04
Franklinville, NY | reply to BuffaloDan$
said by BuffaloDan$:
The 10k referenced to is actually an industry standard and based upon "average" of usage at any given time, and is used by the industry for deployment planning as a baseline. (ya gotta start somewhere...)
I'm sure that you've been here long enough to know that there are no such things as "industry standards" without proof. I would like you to provide the links to this "standard".
In a post I made, quite some time ago, I relayed information that I had received from the NOC's at Level3 and another that eludes me right now. This information refuted Adelphia's claims that their network problems were all the fault of Level3 and the other provider. In this information, I was advised of the "industry standards" for latency and routing in coast-to coast routing.
The moment I shared this information in this forum, Hob immediately attacked me, telling us that there are no such things as "industry standards" and demanded I provide links to same. He called me a liar, flamed me, and even made sarcastic references to these "invisible industry standards" for months afterward.
No doubt, these standards you elude to, are going to be fully recognized by Hob, now that they are beneficial to his "side".
I just thought I'd call you Adelphia guys out on this. I'm really interested in the back-peddling that's going to happen. Also, some of the new members here weren't around back when this "industry standard" issue was brought up by me and completely bashed by Hob.
One other point ripe for the back-peddling:
In Charlie's letter, this Adelphia hot-shot references "$44.95 we charge him for access, email, webspace, and a modem"
How can this be coming from an Adelphia rep? After all, we've been told innumerable times that "email and webspace are free services provided by us for our customers".
I guess there were actually two revelations revealed in this letter huh? I guess now that we have it in writing from an "official" Adelphia representative, that we are charged for email, that we are entitled to credits when the email is down?
Make way for the Adelphia volunteer damage control department. I'm guessing they'll be here in full force in about 2 minutes!!
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Don't Ask Me, You Might Not Like My Answer |
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"Falc dude noticed
"It would help much more if you could actually spell INQUIRY"
As meatloaf once said
You Took the words right out of my mouth"
Who wants to play a guessing game? Guess Webmaniacs age. I'd say 13.
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Node #209?
Adelphia is stupid. Broadbandless forever (PacBell is useless more than Adelphia)? |
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Hickerx2God Bless The U.S. Military
join:2001-03-04
Franklinville, NY | reply to cbyrd
said by cbyrd:
The best part of all though is that they have halted new installations based on my complaint, even though it is invalid.
Actually, I thought the best part was where she said "However, after fully researching our internal systems and controls, I'm convinced we should resume selling our product".
To me, this signifies either a blatant lack of intelligence, a total disregard for customer complaints, or arrogance beyond the level I've seen before. She contradicts herself numerous times in that letter and quite frankly, sounds like a moron.
If she was working for me, she'd be signing up for unemployment after that!
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Don't Ask Me, You Might Not Like My Answer |
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Webmaniac$That's Mentally DebilitatingPremium
join:2002-07-24
Sharon, PA | reply to BuffaloDan$
Maybe with Sprint, but not my recent interaction with AT&T. Where I have spoken to them about "bandwidth related issues" (important to note...THEY instigated the contact, several times within a short span of time, days). They are very pro-active. I find it hard to believe Sprint would take such a long time to reply with quotes? (or is this a "broadband over our network, NO way buddy" power struggle?... the "real" story?).
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Webmaniac(Disclaimer: My comments represent theoretical examples, my opinion, attempt at humor, or nothing at all) |
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Hickerx2God Bless The U.S. Military
join:2001-03-04
Franklinville, NY | reply to BuffaloDan$
said by BuffaloDan$:
And I tend to believe her when she says they're waiting on Sprint, ya ever dealt with them? It can be very very frustrating.
Why would you do business with a company that is solely responsible for all of the issues Adelphia has in FW/Atl?
Two other companies have given quotes, neither of which, Adelphia blames for the sum total of their routing issues in the central hub of Adelphia's network. Yet they try to tell us that they are waiting on a quote from the company that they "severed their relationship with in order that we may provide the best possible service to our customers" a year ago?
Who else noticed the irony?
Does anybody actually believe her?....geeeeez
I keep hearing BS from Adelphia employees about all the changes but it sure looks like the old Adelphia to me..LMAO
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Don't Ask Me, You Might Not Like My Answer |
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