scryber
join:2001-01-13
Rockville, MD | can't update billing info The page to update billing info on Flashcom's site is broken--you get an error when you try to submit it. And of course you can never get through to a live person on the phone.
So how am I supposed to give them my updated credit card info? |
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| Got me i'm having the same problem and i can't get thru to them on the phone and nobody responds to my e-mails |
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| reply to scryber
try reading the other posts on the board..... you deserve to be overbilled if you cant make an effort. anyway here you go:
"I'd be more than happy to assist with any billing inquiries forwarded to my email. My "correct" email address is stephanied@flashcom.com." |
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scryber
join:2001-01-13
Rockville, MD | First of all nobody said anything about being overbilled. It's simply a matter of paying for the service I am receiving, no more and no less.
We'll see if the email address if legit or not. Probably a bunch of numbskulls with other non-billing complaints are already filling up that mailbox, only making it harder to sift through to the valid billing problems. |
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| reply to scryber
I got thru to them to change my info last week at this number, I think I got thru to Corvad tho. 1.714.799.2300. Hope this helps. I've had a excellent connection and no downtime since joining them back in May 2000. |
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Anon | reply to scryber
Why would you want to update your billing information? I doubt that you will ever get service again. We are installing a new dsl isp and looking forward. I don't have any contract with Flashcom at this point. If I did, from my standpint, its been constructively cancelled by them since all service to all customers may ahve been stopped in February. |
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UberAres
join:2001-01-28
Clinton Township, MI | DONT DO IT !!!
this may be your only chance to avoid months and months of billing when you no longer have flashcom( as will soon be the case). I suggest you stay well alone and let them try to find you. Many many ppl have been getting billed erouneously by flashcom so be VERY wary !! |
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Anon | reply to read
Thanks stefanie but that's too little too late. Our credit card account has been cancelled and I tried no less than 8 times to notify Flashcom by email and phone that we needed to change it. I'm not being overcharged but somehow I think we did our part and our contract has been breached! We have loved our service but enough is enough! |
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scryber
join:2001-01-13
Rockville, MD | I sent an email Tuesday to Flashcom regarding my updated credit card info, and received a response that same day.
Honestly, sometimes I wonder if we are talking about the same company. I don't know how I've been able to get prompt and attentive service for the past two years while everyone else seems to be neglected. |
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