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| Problems, problems, problems 1. Today is Feb. 20, 2001.
My CAIS service went down on February 2, 2001. I'm still waiting for service to be restored. Qualified service people would have this repair completed in short order. There also appears to be a problem in ordering parts in an expedient manner. There also is no appearance to dedication to the job since no repairs are being done on weekends.
2. Last night I called tech support at 7:35 PM. I finally got to talk with tech support at 10:35 PM. 3 hours on hold is wayyyyy toooooo long....
3. CAIS accounting department double billed me with two different account numbers. After getting that corrected, they failed to bill me consistently. After attempting to get that matter corrected, I've had to call them to request that they bill me so that I don't get a huge, accumulated bill.
It doesn't take a rocket scientist to see gross incompetence in the management of this company. The disorganization and failure to fill job openings with qualified people is very apparent! | |
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