| People have no clue As a prolog employee I know how most customers feel about our services, but I also know that every person I've talked to has had no clue why certain things break or have problems. Many of you that are trying to make arguments have really no idea how most networking works. I'd have to say for the amount of business that prolog does and they way they handle their customer base is impressive.The technical is support for customers is the greatest in the area and could be even said to top larger PC makers like Dell or Gateway. Now prolog does have issues don't get me wrong, but to say that no ISP has problems is a lie.Networks break all the time and that is just the way it is.
As a person in the computer industry I know for a fact that people like to make assumptions on how everything works. Many problems that people run into aren't usually prologs fault. Many are due to poor telephone/cable lines that are in the area and also the fact that people mess-up their own computers and blame everyone else for the problem.
I have a lot of points in my last post that you might want to consider before you make judgments. If you don't like prologs services simply switch to a different provider in the area (yes there are more than one ISP in the area, ex. Epix, Enter.net, FastNet,ect.) |
| "Many of you that are trying to make arguments have really no idea how most networking works."
Why should the customer be overly worried about how their service provider works? That is what you are paid for. Anybody in a specialized field, be it law or networking, often deals with customers who only have a vague idea about everything fits together and works. I am sorry that you have to deal with the occasional idiot, but almost everyone in a service based industry does as well. |
