 some guy$Mommy What's Irony?
join:2002-11-08
Manitowoc, WI | Victory? i got this today
"Dear EMusic Subscriber,
I'd like to offer a personal apology for some of our recent communication
with you and other EMusic customers. Over the past several weeks,
we have implemented some new tools in an effort to identify subscribers
that are using EMusic in ways it was not intended. It's important
for us to do this to ensure the long-term viability of EMusic --
so we can continue to offer our service to you and the rest of our 70,000 loyal subscribers.
Many EMusic subscribers recently received a letter outlining unusual
activity in their accounts. After personally reading through every
email sent to us in response, it's clear to me that we need to rethink
our approach. While we need to identify customers who are not using
the service as intended, we do not want to do this at the expense of passionate EMusic users.
I want to be as clear as possible about what we consider abusive
activity and how we will manage this going forward. Although EMusic
is an "unlimited" service, there have to be some restrictions on this policy.
EMusic is similar to a buffet advertised as "all you can eat."
For the restaurant to be successful, it has to have reasonable limitations
that apply to people that stay too long, eat more than their fair
share -- or waste food. The service is indeed unlimited for the
vast majority of the restaurant's customers whose actions never
draw attention. The restaurant reserves the right to deny service to any customer.
EMusic was designed to be an interactive service for personal use
and enjoyment. Our intent is to allow our subscribers unlimited
access to an amount of music that they can reasonably use. We did
not design the service for people who want to download music simply
to collect it or to fill up their hard drives. This would be not
be responsible for us as a business or provide incentive for our
label partners to make their music available.
Obviously, the definition of "reasonable" varies by user and many
of the responses I have read are simply requesting some definition.
Based on our current analysis of typical subscriber behavior, we
believe that downloading more than 2,000 tracks in a 30-day period
is not reasonable for personal use. Using a 12-track album as the
average, this represents more than 165 albums and over 10,000 minutes
of music. Less than 1% our subscribers ever approach these levels.
If, for any reason, you do not find this explanation satisfactory,
please use the following link: »help.emusic.com/cu/index.cgi to cancel your
account. We'll immediately end your subscription - even if you are
still in your commitment period - and provide you a refund for the current month.
Again, I apologize for any inconvenience or frustration we may have
caused. I can assure you that our team is extremely passionate about
continuing to provide you with the best MP3 subscription service possible.
Best regards,
Steve Grady
General Manager, EMusic.com"
i think they were reading this forum
so here is the answer--165 albums a month |
