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First off.. the original post-er, you call yourself tech support and you don't even do tracerts... what is wrong with you?! Either you are too lazy or lacking,or Bellsouth(.. or whatever Bell you work for) sux0rz maj0r a$$!! D00d you aint a tech by any means. Second off, what is up with all dis departmental pinball going on? The way I see it it's like, well i'm too lazy to help and its not in my job descrip. so lemme transfer you to this dept. who isn't us and you may get help after being onhold for 10 or whatever minutes, and if not they'll escalate you to.... that is bull shite! I work for a major ISP and it's unfortunate that we deal with your FUCKT UP company!! I am proud to be a gatdamn uber'tech and it makes me absolutely cringe when I gotta escalate it cause its your stupid ass equipment and network that you are so reluctant to fix... cuz ya guys think you know everything!!! Anyways I'm done venting. It's just that I read the smack about us(**********) in these forums when people don't realize that we try our best, but we gotta deal with morons(vendor support) and worse off, have to adhere to their dumbass rules.
Jhon, Senior Technical Rep
'Some ISP... not AOL'
PS: Winpoet blows BTW. Use Enternet. I'd post a link, but that'd be illegal.