Speakeasy may be stretching the truth
There is no such process for clients using Pac Bell. Here is a QUOTE from SBC Pacific Bell: names have been deleted.
"The ISP change process was supposed to be implemented 1Q 2003 but with all the programming issues it looks like summer of 2003. This was to be a mechanized process. That leaves a manual process that is supposed to cut the customer downtime to 4 -5 business days...not exactly a hot cut! (name witheld) is joining the lawyers on some calls to see if she can release the manual process documents to us. This is supposed to happen within a couple of days. In the meantime, DirecTV customers are being referred back to DirecTV site for updates. As soon as I hear anything new I'll let you know. I will let you know as I find out more information."