The Site > Old Forums > PhoenixDSL > Be prepared to lose your line!!!!!

Be prepared to lose your line!!!!!

*)($#!!! It's unbelievable, ain't it.

I'll repeat here something I said to someone at Phoenix last May, "I've never had such a hard time in my life trying to spend money!"

reply to Wolf7
Curious ... !

Did they tell you the reason that they decided not to transfer you? Is the market in your area being turned down, or are they having trouble with the phone company, or is it an unprofitable area?
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=C=

The rather unenthusiastic rep gave no reason. Just kept stating that their were some lines that they would not be transferring. Did ask several times for a specific reason. But never got a solid answer. Was finally told of the approximate number of lines that would be dropped.
Called DSLi to enquire about an ISP switch. They checked with Rhythms and told me that it should not be a problem. But of course it will cost more through them.
Might try calling again tomorrow. See if I can get someone on the phone with a bit more insight. Was a little too upset this afternoon to keep dealing with them. Have just about had enough of Phoenixdsl/MegaPath and Telocity. The biggest thing that bothers me is they collected the $200.00 setup fee just last month. Now looks like I have to pay it again!
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Regards from the Southland
Wolf

You're right apparently.. I just called them and they said I'm not in the database, and that I can't be transfered anymore. Apparently I was supposed to call in and tell them to add me. Looks like I'll have to go with Optimum Online. Unless I can switch to Evolving Edge with no transfer fee, and if they'll match 50/month.

Oh well, the static IP was nice while it lasted.. On the other hand, OO will cost me only 30/month, which is a good thing. I will miss the static IP though.
[text was edited by author 2001-03-08 17:39:38]

said by FutileBorg:

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Apparently I was supposed to call in and tell them to add me.

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Actually, maybe I should order a new line with them. Do you think that's a good idea? I really don't like the restrictions of cable, plus a 2 year contract!!

For instance,

SUBSCRIBER MAY NOT RUN A SERVER IN CONNECTION WITH THE OPTIMUM ONLINE SERVICE, NOR MAY SUBSCRIBER PROVIDE NETWORK SERVICES TO OTHERS VIA THE OPTIMUM ONLINE SERVICE.

That's just terrible.
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Resistance, is futile.

said by FutileBorg:

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Actually, maybe I should order a new line with them. Do you think that's a good idea? I really don't like the restrictions of cable, plus a 2 year contract!!

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Finally got worried enough from the activity and no notification that I emailed them to find out the scoop. Here was their response:

You have just been added to our database. It will be 7 to 10 business days before you are given a migration date. Check back with us in one week to see if you have a migration date.

Gives me lots of confidence in these guys! If they can't even migrate a database...

reply to Wolf7
Wolf: Do you think talking to a manager will achieve anything? I'm running out of choices now. It's either Cable or order a new line. Frankly, Cable doesn't sound very friendly to me. Let me know if you get anything out of talking to a manager.. Then again, after looking at the reviews I definitely don't want to install a new line with them. If I have to go with Cable then that's how it'll have to be.

I agree.. The treatment we get with DSL is terrible. But unfortunately I don't have many choices at the moment. Seems that if you want good service you have to shell out the big bucks and go with Business Class DSL. I'll probably do that eventually. I don't make great use of my static IP at the moment even though it's nice to have. Later on I think I will need it though.

dahotvet: who did you send the email to? From what I was told by the rep, that they stopped the database transfer at the end of Feb. Go figure.. Maybe I just haven't been transfered yet. I'm not going to do anything until the line goes dead. Time will tell.

[text was edited by author 2001-03-07 23:24:19]

Same thing happened to me - I've got northpoint service, and I will not be migrated over as I am not in their database (yet I received a letter to my address with their letterhead notifying me of the switch). They don't offer northpoint service in my area for new customers - the only available service is 640/90 ADSL, so I'm SOL. I'm guessing the two things are not mutually exclusive. It would be interesting to see if the people who supposedly are not in their DB are able to get the same service they had with Phoenix as a new customer in their area. The rep I originally talked to seemed uninterested in my problem, so I requested a callback from a supervisor or manager. While they were apologetic, they were equally unhelpful in regards to getting anything done.

I'm currently in the midst of an ISP switch to DSLi, but I'm getting kind of worried as I signed up with them last Friday, and haven't heard anything back yet. I called up yesterday to confirm that the switch was in progress - they said it was, but couldn't really give me a timeframe. I don't know how long my line will be active, and if Northpoint cuts it off before the switch, I'm guessing I'll have to pay for a new install. The DSLi service is $50/month, and I should be able to get faster service. I currently have 416k SDSL, but that is not because of distance, but rather because I signed up when Phoenix had two different SDSL speed for two different prices. Phoenix was going to charge me $130 (one time charge) to uncap the speed after they changed their packages, but DSLi said they'd do it at no charge. DSLi does charge a $50 ISP switch fee, but the salesperson is giving me the first month free to offset that.

Brian

Brian,
I'm about in the same boat. Ordered switch on Monday, Tom Martin promised I must be transferred in 24 hours, nothing happening. But my switch charge is $99 (?). Left hand doesn't know what right hand does do? My "projected delivery date" is 04/05 in DSLi tracking system and I was unable to get any real time frame from them yet.

My guess is that because of Northpoint auction nobody really cares to switch the lines while nobody knows who is going to buy Northpoint. If I'm right, we have to wait till 03/20 or a bit later...

Alex

reply to Telredor
Well called Telocity again, spoke with another very disinterested person. This time a supervisor. Would never do business with them again!

Called DSLi, made an ISP switch in about 30 minutes. No setup charge, no switch charge. Do get a static IP. Projected cut over is 4-08-01. Hope the Phoenixdsl line lasts that long. People seemed friendly and helpful. Called their TS to see how the hold time was. Got through to a live person in about 5 minutes. They e-mailed a contract within about 5 minutes. So now to see how this all will play out.

Hope that you find something, that you feel fits your needs. I know how frustrating this entire ordeal has been for everyone.

Best of luck to you
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Regards from the Southland
Wolf

reply to amoiseyev

said by amoiseyev:

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Brian,
But my switch charge is $99 (?). Left hand doesn't know what right hand does do?

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Just got off the phone with Telocity. They said I'm not in the database yet, but they don't have the entire Rhythms database yet. They should have the entire database by next Friday, but I can check back daily to see if my data has shown up yet.

Also called DSLi about an ISP switch - they told me that they do not accept Rhythms customers. I checked availability on their web page, and it said my CO is not wired for DSL (funny, what have I been getting for the past 9 months?). A few days ago I checked and their web page said that I could be switched. Anybody know what's going on here?

Mike Wu

reply to Wolf7
I just got off the phone with a Rep at Telocity (Andy). He sounded completely incompetent so I would double check this information....

He said that they are finished switching NP customers. Rhythms customers that live in LA, NY, Washington DC, and Philadelphia will be migrated, the other 1200 or so will not be.

I live right outside the DC line and that didn't matter, it's those cities only, not their metro areas.

said by smithjm:

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I just got off the phone with a Rep at Telocity (Andy). He sounded completely incompetent so I would double check this information....

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reply to amoiseyev

said by amoiseyev:

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Brian,
I'm about in the same boat. Ordered switch on Monday, Tom Martin promised I must be transferred in 24 hours, nothing happening. But my switch charge is $99 (?). Left hand doesn't know what right hand does do? My "projected delivery date" is 04/05 in DSLi tracking system and I was unable to get any real time frame from them yet.

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said by amoiseyev:

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Brian,
My guess is that because of Northpoint auction nobody really cares to switch the lines while nobody knows who is going to buy Northpoint. If I'm right, we have to wait till 03/20 or a bit later...

Alex

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reply to Wolf7

said by Wolf:

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Called DSLi, made an ISP switch in about 30 minutes. No setup charge, no switch charge. Do get a static IP. Projected cut over is 4-08-01. Hope the Phoenixdsl line lasts that long. People seemed friendly and helpful. Called their TS to see how the hold time was. Got through to a live person in about 5 minutes. They e-mailed a contract within about 5 minutes. So now to see how this all will play out.

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Are any of you who are switching to DSLi connected through Rhythms? DSLi told me today that they do not accept Rhythms ISP switches. If I lose my Phoenix line, the only option I seem to have is a business DSL line.