 Wolf7
join:2000-11-20
Griffin, GA | reply to Telredor
Re: Be prepared to lose your line!!!!! said by FutileBorg:
This certainly is weird. You have no switch fee at all? What's also weird is that you have a contract?? Tom told me there's no contract if you switch. But oh well, I don't care if I have to pay a transfer fee (which comes out to 50 dollars since my first month is free) as long as my line is alive.
This is what they set me up for. Might be the difference in the type of service. Ie SDSL, ADSL or IDSL. Or as you stated, it could be the location or maybe a combination of the two.
Like you, I do hope that Phoenix will leave the line on until it all gets sorted out. As far as contracts go. It doesn't really matter to me. As long as service is good. We had contracts with Phoenix and as we all saw, they meant nothing.
AGREEMENT DATED March 8, 2001 BETWEEN
DSLi Corporation
1172 South Dixie Highway PMB 476 Coral Gables, Fl 33146-2918
Tel 305-779-7777 Fax 305-507-4329
A Florida Corporation, And
Company: WOLF**** ****** (ISP)
Attention: WOLF**** ****** (w_weller@att.net)
**** ****** ***** **, Grif, GA 30223 770-412-****
This agreement has an initial term commitment of 12 months for the services below:
_____________________________________________________________________
Service: ISP TRANSFER
Description: ISP TRANSFER
Quantity: 1
Monthly Price: $0.00
Setup Fee: $0.00
_____________________________________________________________________
Service: SurfAnywhere
Description: Residential IDSL
Quantity: 1
Monthly Price: $79.95
Setup Fee: $0.00
_____________________________________________________________________
Total set up costs: $0.00
Total monthly costs: $79.95
_____________________________________________________________________
DSLi STANDARD TERMS AND CONDITIONS.
This Agreement (the "Agreement") is by and between DSLi Corp. ("DSLi") with it's main office at 7340 SW 48 Street Suite 106 Miami, FL 33
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Regards from the Southland
Wolf |
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Wolf7
join:2000-11-20
Griffin, GA | reply to mikewu99
said by mikewu99:
Also called DSLi about an ISP switch - they told me that they do not accept Rhythms customers. I checked availability on their web page, and it said my CO is not wired for DSL (funny, what have I been getting for the past 9 months?). A few days ago I checked and their web page said that I could be switched. Anybody know what's going on here?
Mike Wu
When I called. They at first said that I would be unable to get service here. But after repeating that I already had service with Phoenixdsl and a Rhythms line. He then said he would check the Rhythms database. After a couple of minutes he came back and had my information. Evidently they have several databases. Theirs, that is a bit out of date, and then the CLEC's. I would try again. And as I do. Out of desperation  . Be persistant. But polite.  Also be sure to let them know that you are with a dying ISP. That seemed to perk him up a bit and get things moving better.
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Regards from the Southland
Wolf |
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 Telredor
join:2000-07-04
Beverly Hills, CA | reply to mikewu99
mikewu99: I have Northpoint. I don't know anything about Rhythms sorry.
Wolf: looks like we have totally different lines. So maybe you're right, it probably is the combination of the two.
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Resistance, is futile. |
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| reply to Wolf7
The guy at DSLi never checked any database when I called, never asked my name, address, or anything, just my line provider. As soon as I said "Rhythms" he said that they could not help me. I'll try again, maybe get somebody who will at least explain why they won't take me. |
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 johnq3
join:2000-09-30
Lockport, NY | said by mikewu99:
The guy at DSLi never checked any database when I called, never asked my name, address, or anything, just my line provider. As soon as I said "Rhythms" he said that they could not help me. I'll try again, maybe get somebody who will at least explain why they won't take me.
I called Telocity on Thursday March 7th and was told that they were still downloading Rhythms information. The woman I spoke to told me to call back on Monday the 12th when they should have all Rhythms info and be better able to answer questions re: my status.
John Q.
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Check out the sieve at »www.mediasieve.com |
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| reply to mikewu99
Curioser and curioser.
Just talked to DSLi again. They said that generally with Rhythms it's easier just to order a new line, apparently Rhythms is resisting ISP switches. The DSLi rep said that out of 300 requests for Rhythms switches, only one (the first one) went through. (He said a Northpoint switch can go through in 24 hrs.)
BUT
We discovered that I actually have an SDSL line, not ADSL like I ordered from Phoenix. Hmm, I guess that explains why my upload speed test results were so high! Thought it was a glitch in the speed test. DSLi will have their provisioning people investigate getting an SDSL line switched, since a new line would be ADSL and cost me a new modem.
They're supposed to call me back tomorrow. This will probably be a good test of their customer service if they actually call back on time.
Pretty embarrassing, since I used to design DSL chips for a living. I didn't even know what line code I've been running.
P.S. - They also offered a $99 switch with the first month free. |
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 lml2000Whazzup
join:2000-08-17
Los Angeles, CA | reply to Wolf7
To Any Northpoint IDSL Subscribers Anybody still still on Phoenix over Northpoint with an IDSL connection? If so, please indicate any info that has been provided to you and where you are located. Thanks. |
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 smithjm
join:2000-07-30
College Park, MD | reply to smithjm
Re: Be prepared to lose your line!!!!! said by smithjm:
I just got off the phone with a Rep at Telocity (Andy).
He said that they are finished switching NP customers. Rhythms customers that live in LA, NY, Washington DC, and Philadelphia will be migrated, the other 1200 or so will not be.
I live right outside the DC line and that didn't matter, it's those cities only, not their metro areas.
I guess things change from week to week.
After seeing Detriot area subs mention that they've been switched, I called to see if I was in the DB yet...sure enough, I was there, they just needed to get my e-mail address so they could keep me informed of the switch over....already had my credit card number. |
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Wolf7
join:2000-11-20
Griffin, GA | Just got an e-mail from Amy, at the Phoenixdsl helpdesk. She had gotten my line up and running again. A small glitch on Rhythms end.
But also partially answered a question for me. So this will add further confusion to this already confusing mess.
"Wolf,
From my understanding...ALL of the lines will be transferred over to
Telocity, unless of course you cancel. I tried to figure out when yours will
happen, but I don't have that information yet."
Amy Barnett
Technical Support"
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Regards from the Southland
Wolf |
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