| Avoid these bozos if you value your sanity RCN is an alternative cable modem provider to @home here in chicago. I subscribed to them as they were the new kids on the block, and figured that they'd have a vested interest in providing quality service after having a miserable experience with @home. In retrospect, it was one of the worst service provider decisions I've ever made.
I signed up for their telephone, cable tv and cable modem service at the same time. The installer came, disconnected my line to @home connection and installed the cable tv connection. Apparently, they did not know I had also subscribed for modem service. After fighting with them for 48 hours to get a modem installed (initial estimate was that they'd come back in 6 weeks) I got a supervisor to agree to let me self-install the modem, and drove to their office to pick it up. The modem worked fine, but I had not been set up for email on their service, which required a second set of phone calls.
Three weeks later (January 6 or so...) I began having problems with random disconnects and service brownouts. I called tech support, they ordered trucks to be sent out. Sometimes the truck would come, sometimes it didn't. Calls back to customer service requesting call backs from supervisors have gone unanswered, and basically this has just been a nightmare.
I've had intermittent connectivity for 8 weeks now. No one at RCN has taken ownership of the problem to make sure the problem gets resolved and the case is closed. I ended up subscribing to the dslreports line monitoring service just so I could demonstrate to them that there really is a problem. Its helped some, as I think I've scared them enough for them to at least respond to me now, but I'm still no closer to a resolution than I was 8 weeks ago.
All in all their service is slower on the whole than @home, and their customer support is even worse, something I didn't believe was possible. Bite the bullet, order a dsl line and save yourself the hassle. These guys simply suck.
And if any of you are lawyers looking for a class-action suit...please let me know. As it stands, my next step will be informing state and local officials of the abuse this company inflicts upon its customers.
McGinnis
imamcginnis@hotmail.com |
