| Imagine that... A buddy of mine who has ATT internet service has been very displeased for the last few months. but he called up, raised hell about his service sucking, and for some reason uncharacteristic to ATT, they fixed his problems. They even bought him a new modem.
His biggest issue, though, was that his contract promised him a static IP. But it changed 3 times in 1 month, so he called up to complain. the ATT rep said that he was never promised a static IP, despite my friend holding the contract and reading it out loud. Tough luck was all he got.
The biggest irony of this is that i will be changnign to ATT soon because my DSL service has been horrendous the last few weeks. I get constant disconnects and brown outs in service. |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| said by MightyPez:
His biggest issue, though, was that his contract promised him a static IP. But it changed 3 times in 1 month, so he called up to complain. the ATT rep said that he was never promised a static IP, despite my friend holding the contract and reading it out loud. Tough luck was all he got.
This is how it works these days. When it comes to contracts, Terms of Service, etc, companies don't have to honor anything to the consumer...
--BUT-- if the consumer breaks his contract, TOS, whatever (Modem uncapping, for instance) then all hell breaks lose (and sometimes the front door as agents kick it in)
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"When the day comes that anyone can bend our country’s laws and lawmakers to serve selfish, competitive ends, that day democratic government dies" -- Preston Tucker, 1948 (Yep, it's dead.) |
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| reply to MightyPez
quote:
...my DSL service has been horrendous the last few weeks. I get constant disconnects and brown outs in service.
What are the symptoms of your brown outs?
Have you determined if the problems are with the ISP or the Telco?
Often switching ISPs is all it takes to fix the problem.
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mjm2k
join:2002-06-14
Arlington, TX | reply to MightyPez
This sounds familiar.
When I signed up, it was with Excite@Home. For the low price of $29.99 I was able to connect with a static IP. If fact I still have the old paperwork with my DNS, WINS and the static IP.
Everything went well for 8 months.
Then I get a leter from Excits saying that they had noticed I was using a static IP in lieu of DHCP and that if I did not go the DHCP route I would have my service cut off.
So I called up Excite support and informed the Tech that I was supposed to get a statice IP address. He told me that Excite never said no such thing and that I would either have to conform or find another ISP. It had something to do, they said, that by using a static address I was slowing myself down. What bunk.
To make a long story short I stayed with a static IP until the day that I was no longer able to connect. So I was forced to go DHCP.
Life goes on. |
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