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| | Buffons All this is coming from people who have never had to setup and maintain a network for an ISP. You buffons seem to think that you can press a magical switch and all speed and latency issues go away. EVERY ISP has customer's with connection problems, dial up, cable and dsl alike. Some of it is the ISP's fault, alot of it is stupid people, I know I used to work tech support. People run 30 foot cables from their modem to their computer, then they wonder why they can't keep a connection. You vote with your dollars, not by passing stupid laws. If an ISP sucks cancel. No one cares if you don't have another broadband option. Broadband is a luxury not a right. I've worked for cable and dsl ISPs. I hate when people complain that their business is losing $10,000 a day because their cable or dsl is down. If your business makes $10,000 a day you should have a T1. | |
|   KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| Re: Buffons said by soothsayer15:
You vote with your dollars, not by passing stupid laws. If an ISP sucks cancel.
Fine with me, as long as I can pick what ISP I get over Cable or DSL. OH WAIT. I can't. Oh well there goes your argument. quote:
Broadband is a luxury not a right.
Yes, and you having customers who pay their bills is a luxury, not a right. (Unlike monopoly thinking). Maybe the law should simply be: If your service sucks, you don't have to pay for it until it's fixed, and the customer is satisfied with service... and they can't turn OFF the customer for service issue related non-payment. How about that?
--
"When the day comes that anyone can bend our country’s laws and lawmakers to serve selfish, competitive ends, that day democratic government dies" -- Preston Tucker, 1948 (Yep, it's dead.) | |
| | | That's buffoons, you ignoramus!
By your own admission, you don't belong in the industry. Although you seem the perfect candidate for the typical cable industry robot; i.e., you hate your customers, don't give a shit about living up to your advertised service levels and don't want to hear any complaints from paying costumers when they are being screwed over by you.
The only defense against monopoly power is regulation. Consumer pleas for decent service at reasonable rates have been spat upon by cable and telco alike. This Maryland county has had enough, and they refuse to go on without a codified minimum level of compliance to standards contracted for.
For many very small and SOHO businesses, a cable or DSL internet connection is perfect from both a service level and price viewpoint. While they know better than to believe a network connection will truly be "always on", they certainly don't expect the service to be as piss-poor as it usually is. In any case, it is the providers obligation to provide the services they have sold. If it is not economic to do so, then they ought to get out of the business, not keep raising prices and reducing levels of service.
And, most of all, they should stop bitchin' if the customers decide to get a little help from their government. | |
| scomps
join:2001-06-05
Utica, NY
| Well said man. These other whiners that complain about latency and upload speeds need to sit back and think about what they really do with their lives.
Yeah, like the guy said above, some businesses find cable and dsl to be perfect for their small business. So did I. Unfortunately the locals (Prominet which finally went tits to the sun, and Adelphia--yeah Adelphia) were competely lost when it came to actually living up to their SLA's and what was promised by their sales staff.
Ya know what though? My business relies on the network connection. Not 100%, but a fair amount. I wasn't losing $10,000 a day, but I can tell you that switching my 4 phone lines and moving to a dedicated T1 and dropping voice/data on that T1 made some *serious* sense. Any business that can't afford that level of service in this economy really needs to be talking to their bankers and accountants.. not their broadband supplier.
While I agree that some basic SLA's need to be enforced by some regulatory oversight committee on a *local* basis; that committee needs to be partly represented by the providers, the public, and any other interested/affected parties. Sometimes these liberal tree-huggers in government spent so much time trying to give us a warm-fuzzy for breakfast that they forget to not drive a business out of their district.. along with the jobs, the money, and heh.. the votes.
Go on guys.. flame me all you want. I've got a decent, and stable connection. When I walk away from this keyboard my business is still connected.
[text was edited by author 2003-02-12 08:01:09] | |
| |  morboComplete Your Transaction
join:2002-01-22
00000 | Re: Buffons said by scomps:
Sometimes these liberal tree-huggers in government
obviously you are an enlightened, educated, person.
--
Nixon : "Hello, Morbo, how's the family?" Morbo : "Belligerent and numerous." | |
| | DonLibesPremium,ExMod 2001
join:2003-01-19 | said by scomps:
While I agree that some basic SLA's need to be enforced by some regulatory oversight committee on a *local* basis; that committee needs to be partly represented by the providers, the public, and any other interested/affected parties. Sometimes these liberal tree-huggers in government spent so much time trying to give us a warm-fuzzy for breakfast that they forget to not drive a business out of their district.. along with the jobs, the money, and heh.. the votes.
The last draft of the bill that I saw REQUIRED the participation of representatives from the franchises. Since MC has two franchises (Comcast and Starpower) that would mean two representatives of industry. I think the bill is quite fair and well thought out. | |
| | | | said by scomps:
Well said man. These other whiners that complain about latency and upload speeds... BLAH BLAH BLAH ... moving to a dedicated T1 and dropping voice/data on that T1 made some *serious* sense. Any business that can't afford that level of service in this economy really needs to be talking to their bankers and accountants.. not their broadband supplier.
T1? business? Ahem this bill is mostly concerns residential customers. The point is to guarantee some basic standards to this service since Comcast holds a (virtual) monopoly in this county for cable broadband service. What does your pointless tale of getting T1 (for $$$) for your business have to do with this??
quote:
Sometimes these liberal tree-huggers in government spent so much time trying to give us a warm-fuzzy for breakfast that they forget to not drive a business out of their district.. along with the jobs, the money, and heh.. the votes.
Dittohead on the loose?
So let me get this straight, if a local govt receives MANY complaints about a company holding a monopoly contract and sets up an oversight board, that's "liberal tree-hugging"? I guess the Enron/Worldcom definition of free enterprise fits Comcast well. Buy up local cable co's, jack up the rates, promise but don't deliver reliable service and then scream "liberal" if anyone gets in your way 
Obviously broadband isn't the most important thing, but Comcast has nothing to fear from this unless their service is truly abysmal. For $50-$70/month it isn't unreasonable to have some assurance of quality and reliability.
quote:
I've got a decent, and stable connection. When I walk away from this keyboard my business is still connected.
That's nice, but your T1 connection (costing hundreds of $$/month) doesn't have any relevance to this topic... | |
| | | scomps
join:2001-06-05
Utica, NY |  Re: Buffons
However you really need to scan the several posts that I was responding to in order to completely understand the breadth of my post. Yeah, the T1 talk is relevant based on the context it was addressed. Is it relevant to cable? For a business yes. Am I a ditto-head (yes) because I don't want to see a company and jobs run out of town because somebody's getting too high latency in their nightly shootouts? Hell no. SLA's need to be enforced.. I said that. I even said it needs an oversight committee. Head it with local government, but get the company involved as well. It's just possible that a government can regulate a company right out of business. I don't have a problem supporting a business that's keeping people warm and eating man. Going broke doesn't only happen to Enron and company's of that nature.. It happens to Bob and Lucy with their three kids that used to work at the company that picked up and moved to a more business friendly location. I'm in upstate New York. I know all about that. Look at all the factory's here that are empty now because of regulation and being taxed right out of the state. *SOME* regulation is good.
I suppose I'm probably considered a bad person for being able to see both sides of the pasture on this. If that's the case so be it. I *do* believe there can be ACCEPTABLE compromises made. From what I've seen regarding this legislation.. it can work and everyone's trying. That's a great thing. I commend everyone on all sides for that and really hope it works out. It could become a model for the rest of the country.
I've never used Comcast. I admit it. From everything I've heard and read, some areas have great service, other areas suck badly. In no area is their customer service and support even remotely stellar. This is the sort of thing that needs to be corrected. It's not going to be corrected by us slamming the company and wishing them ill fortune.
And for the record.. yes my company's T1 *does* cost hundreds of dollars a month. Not in the 4 figure range by any means so it's pretty affordable. That's my point. Read what I said once again.. "Any business that can't afford that level of service in this economy really needs to be talking to their bankers and accountants.. not their broadband supplier." What that means is they need to be more worried about their business than their website. If their website is THAT critical to their business, they should consider a service provider that is technologically able to offer more stable bandwidth. By it's very nature a cable modem is subject to the whims and desires of your neighbor.
With small business packages offered by many company's you can merge data with voice and other services. Usually these company's are more than happy to waive a lot of monthly fees and throw in perks to get your business. The savings can often make or break a decision such as this. In my case the *savings* are more than the actual cost of the new service.
Ok, so some of this is now off topic because the discussion has moved away from it. Honestly this will be the last you hear from me about T1's and such.
Regulations, committees and such.. oh yeah.. I'll be around. Just don't count me as a supporter or detractor until you've actually read and thought about what I've said in it's entirety. I have a low post count because I think about what I want to say. I don't often organize it very well because I tend to be pretty scatter brained as well. I'm no dummy, and and contrary to the above insult trying to insinuate that I'm uninformed and unenlightened etc.. bear in mind--I have a job because a company is making a profit. That means my son eats, so do I. We spend money with other local businesses that are making a profit.. feeding more kids and beginning the cycle again. Break that link in a small as *one* small portion and our economy suffers. It's not the only factor but it is *one* of the factors.
--
Scott Johnson -- developer of MWall. Contact me for more information. | |
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| | | why is it always "us against them"? why can't service providers (not just internet but, rather food service,tech service, government service, etc etc) cooperate in real sources of profit and well being sometimes?
I need a service...I am willing to pay for it...why can I not get what I pay for?
They changed broadband to high speed internet
They changed pork chop to porkchoppet
the porkchoppet sucked | |
| | | | | Re: Buffons I hate to talk to myself but, regarding my last post...I guess a porkchoppet is easier to eat if you have no teeth | |
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