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What's up w/ Phoenix/NP and Telocity Migration?

Hehe I have also similar problems
I've have been charged since Dec'00 and now few day ago I perceived one charge from telocity for $149.85. Few days earlier I received Telocity router, but when I plugged it in it wasn't working. I plugged it again once I saw that charged and wow, services started working. It was about half my Phoenix's speed. I kept it for 2 days to see if I can get better speed (no luck) and I'm only 4000-5000 feet away from CO. Today finally, I contacted billing department, but after about 45 minutes we came back to the same easy question why I was billed 49.95 instead of 39.95. Anyway I called by CC company and disputed $30 from that amount. Also I canceled this service today. I have @home service for almost a month and I'm happy with that.
Good luck
--
Marcin
MCSE, MCP+I, MCP, A+

reply to tumorsuppressor
RTFFP -- Read the Fine Front Page of DSL Reports. You'll find out all about how you are out in the cold, along with the rest of us NP users.

reply to tumorsuppressor
Not in too different situation than you. Still with Phoenix over Northpoint. Was last billed by Megapath for months of January and February.

Haven't talked to Telocity. Don't want to; they suck. Based upon your comments, I should talk to MegaPath since they're the folks billing me and still maintaining my IP connection. Phoenix is just a shell for MegaPath.

Good luck. We all need it.

I received this from Telocity last Friday. I was a Phoenixdsl/Northpoint switchover to Telocity in February:

****
Subject: Urgent News About Your DSL Service
Date: Fri, 23 Mar 2001 14:15:38 -0800

Dear Telocity Customer,

We are writing with some urgent and unfortunate news about your DSL
service.
As you may know, NorthPoint Communications installed the DSL line to
your
home. A bankruptcy ruling involving the sale of NorthPoint's national
DSL
circuit network has been concluded. The winning bidder who purchased
NorthPoint's national network has decided to suspend its operations
immediately.

This unexpected event will most likely mean you will lose your DSL
connection within the next week, but we are working hard to transfer
you to
another carrier as quickly as possible. (If you are unsure if this
affects
you, please check the wall jack into which your gateway is plugged.
NorthPoint wall jacks are labeled with "NorthPoint.")

We wanted to inform you right away and to assure you that we are doing
everything we can to minimize disruption for you.

TELOCITY IS ALREADY TAKING STEPS TO MINIMIZE DISRUPTION
Telocity is working around-the-clock with other line providers to
enable you
to resume service as quickly as possible after that time. Depending
upon
how the NorthPoint network is suspended, you should be able to access
your
Telocity account for the next five to seven days.

TELOCITY WILL TRANSFER YOUR LINE TO ANOTHER CIRCUIT PROVIDER
Telocity must transfer you to another circuit provider in order to
resume
your service. We will take care of this entire process for you. You do
not
need to do anything at all to activate this process. We will place
your
order with another circuit provider by the end of today so your service
is
resumed as quickly as possible. It will take approximately 4 to 8
weeks to
transfer your service to another line provider.

You will Not be Billed for Disruption of YOUR SERVICE
You will not be charged for Telocity service during those times when
your
service is interrupted as a result of the NorthPoint bankruptcy.
When
your account is resumed, Telocity will provide you a credit for one
month of
service at no charge.

YOU CAN ACCESS YOUR EMAIL
You can continue to access your email by going to
.

We Will Keep You Constantly Updated
We will continue to contact you through the postal mail service with
regular
updates. We have also established a special Web site and 800 number to
ensure you receive the most up-to-date information.

For updates and information, please go to: .
The
dedicated toll-free number is 877-629-4513.

We sincerely apologize for this inconvenience and we understand this is
a
frustrating situation. We value you as a customer and will work as
quickly as possible to resume your service. We look forward to
continuing
to serve you.

Sincerely,

DSL Assistance Team
Telocity, Inc.

****

The saga continues...
--
:)

reply to lml2000
Thanks for your post. I've seen this letter all over DSLR folders, but not in my e-mail or snail mail box. The people at Telocity managing this transition are not a very impressive group. I've found out that I'm in their database, but I have yet to receive one communication from them beyond the letter sent out December 23, 2000.

As I am currently on PhoenixDSL's (MegaPath's) network, I will likely be hung out high to dry by this NP crisis. Telocity cannot even manage their own ship in normal seas, let alone manage the transition of Phoenix residential customers over a 3 month period. . . and they're going to provide me with a smooth transition off my NP line?????

When Telocity says 4-8 weeks transition, optimistically the best I could hope for is 8 weeks, likely longer. That's no transition. I could place a brand new order in that time by myself. So what benefit do I have to give them my business, particularly when their network sucks the big whazoo? Final answer: NONE.

Re: What's up w/ Phoenix/NP and Telocity Migration

said by lml2000:

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Telocity cannot even manage their own ship in normal seas, let alone manage the transition of Phoenix residential customers over a 3 month period. . . and they're going to provide me with a smooth transition off my NP line?????

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said by mcclella:

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But in my neighborhood, Telocity with whatever CLEC they can find is the only ship. I agree it isn't smooth sailing, but telocity--unlike lots of others--still hasn't sunk.

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reply to tumorsuppressor

Re: What's up w/ Phoenix/NP and Telocity Migration?